Customer Account Manager (Hybrid)

RTX•Waco, TX

2d•Hybrid

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. We are seeking an experienced, Customer Account Manager (CAM). You will serve as the transactional main point of contact with their respective customers and will be responsible the day-to-day activities of customer communication regarding the placement of purchase orders, general inquiries, and meeting customer expectations. You will also provide a key role by representing the needs of the customer within the business and the company’s policies to the customer. You will also be responsible for actively monitoring the needs of the customer to ensure that satisfaction is maintained through responsive communications and processing of requests. This position is required to work in a hybrid schedule with 2-3 days on site as business needs determine.

Requirements

Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
Experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance
Experience utilizing Enterprise Resource Planning (ERP) software system ( ie SAP)
Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills

Nice To Haves

Demonstrated ability to remain composed and decisive in a fast-paced environment
SAP Preferred
Strong business acumen with the ability to prioritize multiple deliverables

Responsibilities

Be the primary point of contact with your respective customer
Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met
Solve client issues when required and build meaningful relationships with the customer
Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution
Ensure that all customer requests are handled with professionalism and within a timely manner
Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements
Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication)

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program