Customer Account Manager

SIO Logistics•Houston, TX

2d•Onsite

About The Position

We are looking for a dedicated and dynamic Customer Account Manager to join our team full-time at our on-site location. The successful candidate will play a crucial role in developing new business, building and managing a robust book of business, and ensuring exceptional customer service through effective communication and account management.

Requirements

Proven Sales Experience: Demonstrated success in sales with a track record of meeting or exceeding targets.
Passion for Sales and Strong Problem-Solving Skills: Enthusiastic about sales with the ability to think critically and solve challenges effectively.
Excellent Communication and Customer Service Skills: Strong verbal and written communication abilities, coupled with exceptional customer service skills.
Ability to Develop New Business and Build Strong Customer Relationships: Proven capability to create new business opportunities and foster lasting relationships with customers.
Ability to Work Independently and as Part of a Team: Self-motivated and able to work autonomously, yet also a collaborative team player.
Proficiency in Software Skills and a Willingness to Learn: Competence with various software tools and a proactive attitude towards learning new technologies.

Nice To Haves

Bachelor’s Degree Preferred but Not Required: Higher education is an advantage, but not essential.
Experience in the Logistics Industry is a Plus: Familiarity with logistics or related industries is beneficial.

Responsibilities

Build a Book of Business: Establish and expand a portfolio of client accounts through targeted outreach and relationship-building strategies.
Develop New Business Opportunities: Identify and pursue new business opportunities to drive growth and revenue.
Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.
Maintain Effective Communication Channels: Ensure clear, consistent, and responsive communication with customers to address their needs and concerns.
Ensure Excellent Customer Account Management: Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty.