Customer Account Manager, Sales Engineer

ARCH•Seabrook, NH

1d•Onsite

About The Position

This role involves assisting customers with ordering information and configurations, evaluating customer needs to match them with the company's service offerings, and providing pricing and lead time quotations. The position requires following up on outstanding quotations and customer requirements, acting as a liaison between customers and various internal departments, and submitting reports to executive staff. The individual will also be responsible for generating and following up on sales leads, conducting product demonstrations, and ensuring customer satisfaction throughout the sales process. Collaboration with customer engineering and technical teams on design and manufacturability projects is also a key aspect of this role.

Requirements

Bachelor's degree from four-year College or university, preferably in an engineering discipline.
Three years plus of related experience and/or training; or equivalent combination of education and experience.
Analytical skills: Collects and researches data.
Job Knowledge: Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.
Use of Technology: Adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.

Responsibilities

Performs essential elements of contract review processes and coordinates with others to ensure requirements are met.
Acknowledges customer orders and follows up with customer if clarifications/corrections are necessary; ensures customers are apprised of job status and any issues impacting contract terms; verifies customer satisfaction and resolves any concerns.
Acts as liaison with other departments in the organization to ensure customer satisfaction and coordinates activities with other functions (e.g., purchasing, production, engineering, and shipping).
Reviews any questions or concerns with Senior Management; discusses any unique product configurations/problems with Customer Service, Engineering or Production as necessary.
Submits reports to Executive Staff; provides weekly activity/call reports, lost sale reports and monthly sales forecasts for assigned customer accounts.
Provides briefings on sales activities, problems, etc., to Executive Staff as necessary or as requested.
Generates and follows up on sales leads. Provides thorough product demonstrations and order quotations to customers and ensures customer satisfaction.
Follows up on leads generated by marketing activities; telephones or visits potential customers to discuss needs and provide product demonstrations. Develops referrals and makes contacts to other potential candidates in assigned territory. Coordinates, attends, and works trade shows for company as assigned.
Ensures timely submission of quotes and other pertinent information requested by customers during the bidding stage of the sales process.
Interacts with customer engineering and technical teams to collaborate on design and manufacturability projects.
Ensures contacts receive marketing literature; answers any questions and obtains any further information necessary for customers.
Responsible for assuring that assigned activities are performed in accordance with the Company’s Quality System procedures.