Customer Account Leader (Piece Parts)

Standard Aero•Grapevine, TX

About The Position

Build an Aviation Career You’re Proud Of Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks. As a Customer Account Leader (Piece Parts), you will act as a liaison between operations, engineering, materials, sales, and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc.). Understands and implements solutions to maximize the customer experience and the financial requirements of the business unit.

Requirements

High School Diploma or equivalent required.
Working knowledge of PCs in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software).
Must be authorized to work in the US.

Nice To Haves

Knowledge of products/engines/accessories in respective business unit/site and technical skills appropriate to role is strongly preferred.
Strong planning, organizational, analytical, decision making and problem-solving skills while demonstrating situational awareness
Strong interpersonal and teamwork skills that include demonstrated expertise with negotiation, conflict resolution and customer service.
Demonstrates patience, tact and empathy when working with others.

Responsibilities

Act as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company.
Adapt to change, demonstrating proactive thinking, assertiveness, and initiative to identify potential issues/problems before they arise.
Build relationships with both external and internal clients.
Receives, processes, and verifies engine/component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.
Ensure customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
Manage documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files.
Update requests for work scope/order changes, including the maintenance of order information files, and communicate changes to the appropriate personnel. Provide a close liaison and informal leadership role with service engineers, operations, logistics and materials.
Provide customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Act as the primary contact between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
Validate inventory costs, explain pricing, price increases, estimate and invoice changes to customers. Manage customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
Monitor and analyze cost projections on an ongoing basis, suggesting solutions for corrective action as needed.
Resolve or assist in resolving warranty claims, issues core credits and debits for claims and invoice errors, if applicable.