Customer Account Executive, Strategic Enterprise

Braze•Austin, TX

2h•$109,500 - $171,500

About The Position

The Customer Account Executive manages and grows existing customer relationships at Braze, serving as the account lead for a defined set of customers. The role works with Customer Success, Solutions Consulting, Services, Product, and other teams to drive account growth, retention, and customer satisfaction. It calls for knowledge of the digital marketing ecosystem, customer engagement solutions, and complex organizations, as well as the ability to build long-term relationships in a fast-paced environment.

Requirements

10+ years of experience in account management, SaaS sales, or similar quota-carrying roles.
5+ years of experience closing and/or managing global relationships with large, complex strategic customers.
Background in enterprise SaaS sales for mobile and/or marketing technology.
Ability to research accounts, develop a point of view on the value the technology can provide, and prioritize global client needs to maximize revenue.
Demonstrated ability to navigate large organizations and identify decision-makers and decision-making processes for significant SaaS investments.
Executive-level business acumen and ability to establish credibility as a trusted advisor with senior organizational leaders.
Demonstrated ability to develop retention strategies and grow client partnerships in highly competitive environments.
Strong verbal, written, and presentation skills, including experience presenting value propositions to executive teams.
Ability to manage high-demand clients and competing priorities.
Experience with Salesforce.com CRM, Clari, or another CRM used to manage sales pipelines.
Excellent organizational and time-management skills.
Drive, determination, creativity, and accountability.
Ability to quickly learn new cloud applications and tools.
Strong networking skills.
Current knowledge of digital trends, especially in mobile, web, and email.
Ability to travel to customer and prospect sites, marketing events, and company and regional gatherings.

Nice To Haves

Prior experience at a startup technology company.

Responsibilities

Own a defined set of customer relationships and manage expansion and renewal activities.
Develop commercial relationships and a joint business vision to increase Braze utilization and customer value.
Create strategies to retain existing business, with a roadmap for joint business value and ongoing growth.
Partner with cross-functional teams to secure contract renewals and align the account vision and value story across customer touchpoints.
Nurture and close account expansion opportunities, including upselling, cross-selling, and opening new lines of business.
Engage internal executive stakeholders to operationalize multi-threaded account alignment.
Communicate customer feedback to the Braze product team.
Document and manage knowledge of complex technology architectures across the customer portfolio, including competitive threats and partnership strategies.
Achieve quarterly upsell and renewal targets.
Collaborate across departments, including Customer Success, Sales, RevOps, Product, Legal, and Marketing.
Coordinate resources to drive feature adoption.
Develop and maintain knowledge of Braze products and the Braze ecosystem.
Build deep account knowledge across onboarding, customer success, commercial matters, procurement, legal, and organizational structure.
Analyze product usage, conduct whitespace analysis, and identify growth opportunities.
Map whitespace quarterly to improve revenue predictability.
Work with Customer Success and OTS to transition clients from presales through onboarding and into ongoing service usage.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Medical, dental, vision, life, and disability benefit plans.
Fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Collaborative, transparent, and fun culture.