Customer Account Executive, Strategic Enterprise

Braze•Chicago, IL

7h•$115,500 - $181,000•Hybrid

About The Position

The Customer Account Executive manages and grows existing customer relationships, serving as the account lead for a defined set of accounts. The role owns expansion and renewal activities and works with Customer Success, Solutions Consulting, Services, Product, and other internal teams to drive growth, retention, and customer satisfaction. It requires knowledge of the digital marketing ecosystem, customer engagement solutions, and complex organizations, as well as the ability to build long-term relationships in a fast-paced environment. The position develops commercial relationships and shared business visions, creates retention and growth strategies, identifies expansion opportunities, and coordinates internal resources to support customer adoption and value. It also maintains detailed knowledge of customer organizations, technology architectures, product usage, and competitive threats; communicates customer feedback to Product; and meets quarterly upsell and renewal targets. The role supports customer transitions from presales through onboarding and ongoing service usage. Braze describes its culture as collaborative, approachable, and focused on high standards, autonomy, accountability, learning, equity, and work-life harmony. The role involves travel to customer and prospect sites, marketing events, and company or regional gatherings. Braze offers hybrid ways of working, with an in-office experience designed to foster community, team connections, and innovation. Compensation for U.S.-based candidates is expected to be $115,500–$181,000 in starting annual pay, with OTE of $231,000–$329,000 including bonus or commission; offers vary by individualized factors. The role also qualifies for equity grants of restricted stock (RSUs).

Requirements

10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles.
5+ years of experience closing and/or managing global relationships with large and complex strategic customers.
Background in Enterprise SaaS sales for Mobile and/or Marketing Technology.
Ability to research accounts, develop a point of view on the value the technology can deliver, and prioritize global client needs to maximize revenue.
Proven success navigating large organizations and identifying decision-makers and decision-making processes for large SaaS investments.
Executive-level business acumen and ability to establish credibility as a trusted advisor with senior organizational leaders.
Proven ability to develop retention strategies and grow client partnerships in highly competitive environments.
Outstanding verbal, written, and presentation skills, including experience presenting value propositions to executive teams.
Ability to handle high-demand clients and multiple competing priorities.
Experience with Salesforce.com CRM, Clari, or another CRM used to manage sales pipeline.
Excellent organizational skills and time-management abilities.
Drive, determination, creativity, and accountability.
Ability to quickly learn new cloud applications and tools.
Up-to-date knowledge of digital trends, especially in mobile, web, and email.
Ability to travel to customer and prospect sites, marketing events, and company and regional gatherings.

Nice To Haves

Prior experience in a startup technology company.
A proven networker in daily life.

Responsibilities

Own a defined set of customer relationships and manage expansion and renewal activities.
Develop commercial relationships and a joint business vision to increase Braze utilization and value.
Create strategies to retain existing business, with a roadmap for joint business value and ongoing growth.
Partner with cross-functional teams to secure contract renewals and maintain a unified account vision and value story.
Nurture and close account expansion opportunities, including upsell, cross-sell, and new lines of business.
Engage internal executive stakeholders to establish multi-threaded account alignment.
Communicate customer feedback to the Braze Product team.
Document and manage knowledge of customer technology architectures, competitive threats, and partnership strategies.
Achieve quarterly upsell and renewal targets.
Collaborate across Customer Success, Sales, RevOps, Product, Legal, Marketing, and other departments.
Coordinate resources to drive feature adoption.
Develop, maintain, and grow knowledge of Braze and Braze Ecosystem products.
Build detailed account knowledge across onboarding, customer success, commercial matters, procurement, legal, and organizational structure.
Analyze customer product usage, conduct whitespace analysis, and identify growth opportunities.
Conduct quarterly whitespace mapping to increase revenue predictability.
Work with Customer Success and OTS to transition clients from presales through onboarding and ongoing service usage.
Travel to customer and prospect sites, marketing events, and company and regional gatherings.

Benefits

Competitive compensation that may include equity, including restricted stock (RSUs).
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Medical, dental, vision, life, and disability benefit plans.
Fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.