Customer Account Executive, Strategic Enterprise

Braze•San Francisco, CA

6h•$121,500 - $191,000•Hybrid

About The Position

As a Braze Customer Account Executive, you will manage and grow existing customer relationships, own designated accounts, and serve as their account lead. You will work with Customer Success, Solutions Consulting, Services, Product, and other cross-functional teams to drive account growth, retention, and customer satisfaction. The role calls for a strong understanding of the digital marketing ecosystem, customer engagement solutions, and complex organizations, along with the ability to build long-term relationships in a fast-paced environment. You will lead account expansion and renewal activities, develop commercial relationships and joint business visions, and create strategies that protect and grow existing business. You will identify and close upsell, cross-sell, and new-line-of-business opportunities; align executive stakeholders; communicate customer feedback to Product; and build knowledge of each account’s technology architecture, organization, usage, and commercial needs. The role includes coordinating resources and customer transitions, driving product adoption, and achieving quarterly renewal and upsell targets. The position requires 10 or more years of experience in account management, SaaS sales, or comparable quota-carrying work, including at least five years closing or managing global relationships with large, complex strategic customers. Enterprise SaaS sales experience in mobile or marketing technology is sought. Candidates should be able to build executive credibility, navigate complex organizations, develop retention and growth strategies, and manage competing priorities. Travel to customer or prospect sites, marketing events, and company or regional gatherings may be required. For U.S.-based candidates, the expected starting pay range is $121,500–$191,000 per year, with expected on-target earnings of $243,000–$347,000 per year, including bonus or commission. Offers may vary based on factors such as location, job-related knowledge, skills, and experience. The role also qualifies for equity grants of restricted stock (RSUs). Braze describes its work approach as hybrid and offers location-dependent benefits.

Requirements

10 or more years of experience in account management, SaaS sales, or similar quota-carrying roles.
At least 5 years of experience closing and/or managing global relationships with large, complex strategic customers.
Background in enterprise SaaS sales for mobile and/or marketing technology.
Ability to research accounts, develop a point of view on the value the technology can provide, and prioritize global client needs to maximize revenue.
Proven ability to navigate large organizations and identify decision makers and decision-making processes for large SaaS investments.
Executive-level business acumen and ability to establish credibility as a trusted advisor at senior organizational levels.
Proven ability to develop retention strategies and grow client partnerships in highly competitive environments.
Outstanding verbal, written, and presentation skills, including experience presenting value propositions to executive teams.
Ability to manage high-demand clients and competing priorities.
Experience with Salesforce.com CRM, Clari, or another CRM used to manage sales pipelines.
Excellent organizational and time-management skills.
Drive, determination, creativity, and accountability.
Ability to quickly learn new cloud applications and tools.
Up-to-date knowledge of digital trends, especially in mobile, web, and email.
Ability to travel to customer or prospect sites, marketing events, and company and regional gatherings.

Nice To Haves

Prior experience at a startup technology company.

Responsibilities

Own a defined set of customer relationships and manage expansion and renewal activities.
Develop commercial relationships and a joint business vision to increase Braze utilization and value.
Create strategies to retain existing business, with a clear roadmap for joint business value and ongoing growth.
Partner with cross-functional teams to secure contract renewals and maintain a unified account vision and value story.
Develop and close account expansion opportunities, including upsell, cross-sell, and new lines of business.
Engage internal executive stakeholders to operationalize multi-threaded account alignment.
Communicate customer feedback effectively to the Braze Product team.
Document and manage knowledge of complex technology architectures, competitive threats, and critical partnership strategies within the account portfolio.
Achieve quarterly upsell and renewal targets.
Collaborate across departments, including Customer Success, Sales, RevOps, Product, Legal, and Marketing.
Coordinate resources to drive feature adoption.
Develop, maintain, and grow knowledge of Braze and Braze Ecosystem products.
Build deep knowledge of accounts, including onboarding, customer success, commercial matters, procurement, legal matters, and organizational structure.
Analyze customer product usage, develop whitespace analyses, and identify growth opportunities.
Conduct quarterly whitespace mapping to increase revenue predictability.
Work with Customer Success and OTS to transition clients from pre-sales through onboarding and into ongoing service usage.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefits covering medical, dental, vision, life, and disability.
Family services, including fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
A curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups that provide supportive communities.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.
Equity grants of restricted stock (RSUs).