Customer Account Coordinator
About The Position
Arlon Innovations manufactures structural adhesive tapes, flexible insulation laminates, and pressure-sensitive adhesive tapes. It is part of Arlon’s global footprint, recognized as a global leader in graphic films and certified as a Great Place to Work® company. The Customer Account Coordinator serves as a primary customer contact, supporting customers with orders, pricing, product information, and availability. The role manages quotes and customer orders using HubSpot and SAP, monitors order progress, and coordinates with production, logistics, Quality Assurance, and Sales to address fulfillment issues and customer concerns. The coordinator also assists with order-automation exceptions and account updates, and handles 20–40 inbound customer calls per day.
Requirements
- High school diploma or GED.
- At least 2 years of recent relevant experience delivering client-focused solutions via phone, email, and chat.
- Basic knowledge of Microsoft Word and Excel.
Nice To Haves
- Customer service experience for a product company is strongly preferred over customer service for a service company.
- SAP or ERP system experience.
- HubSpot or CRM experience.
- Bilingual Spanish.
Responsibilities
- Serve as the first point of contact for customers via phone, email, live chat, and CRM systems.
- Assist customers with orders, pricing, product information, and availability.
- Maintain a high level of product knowledge.
- Assist in managing the quote process in HubSpot and SAP.
- Process customer orders in SAP.
- Monitor order status and proactively communicate updates or potential delays to customers and sales representatives.
- Coordinate with production and logistics to support on-time order fulfillment.
- Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales.
- Follow up with customers to confirm resolution and satisfaction.
- Assist with Conexiom order-automation exceptions and account updates.
- Handle 20–40 inbound customer calls per day.
Benefits
- Competitive pay.
- Eligibility for quarterly bonus.
- Great benefits starting on day 1 of employment.
- 401(k) with company match.
- Supportive team, training, and a culture rooted in a Great Place to Work company.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
