Customer Account Coordinator
About The Position
PCB manufactures sensors used by design engineers and predictive maintenance professionals to test and measure vibration, pressure, force, acoustics, load and shock for test, measurement, monitoring and control requirements. Our sensors support testing in aerospace and defense, automotive, transportation, civil engineering, and general R&D industries. PCB is a wholly-owned subsidiary of Amphenol Corporation. With a focus on Total Customer Satisfaction for both our internal and external customers, we have a strong and ongoing commitment to being a great place to work! Learn more about our team | www.PCB.com [https://www.pcb.com/] | https://www.linkedin.com/company/pcb-piezotronics/ [https://www.linkedin.com/company/pcb-piezotronics/] Pcb offers a highly collaborative and team-based atmosphere. Total Customer Satisfaction, for internal and external customers alike, is at the heart of our business and guides our interactions every day. Social events and opportunities are hosted throughout the year aimed to develop internal relationships and promote a culture focused on collaboration and teamwork. PCB also provides all full-time team members with 100% employer paid medical premiums for you and your family, a competitive PTO package and 10 company paid holidays. The Customer Account Coordinator is responsible for delivering exceptional customer service through telephone and written communication, completing contract review, and strengthening customer relationships. This role collaborates with all departments across the company to address inquiries, resolve complaints, and ensure a positive customer experience.
Requirements
- High School Diploma or GED
- One year of customer service experience.
- One year of demonstrated experience in areas of customer service and problem solving.
- Proficient in Microsoft Office products.
Nice To Haves
- 1 year of customer service experience within a manufacturing setting preferred.
Responsibilities
- Acts as first point of customer contact (telephone, e-mail, online chats) to provide support and information on products and services.
- Performs contract review and purchase order entry per documented procedures. Processes other related documents to support the Contract Review procedures.
- Processes (Return Merchandise Authorization) RMA upon customer’s request per documented procedures.
- Provides quotes, literature, calibration certificates, product specs and drawings as requested by customers and sales representatives.
- Provides no-charge samples to expedite customer’s needs and promote PCB products.
- Contacts customers, sales representatives and distributors to follow up on orders and quotes to ensure that the customer’s needs are met.
- Coordinates customer contract needs with Logistics (i.e.; consolidations, blanket orders, special contract requirements).
- Documents appropriate “Voice of the Customer” feedback.
- Cooperates with all departments to best serve the customer.
- Works with the Finance Department to resolve invoicing and payment issues.
- Performs other related duties as assigned.
Benefits
- 100% Company Paid Medical Insurance Premiums
- Dental and Vision Insurance
- Company funded HSA or HRA Accounts (with enrollment in applicable health insurance plan)
- Paid Time Off
- Employer paid basic life insurance, short- and long-term disability insurance
- 401k Company Match
- Tuition Reimbursement
- Dependent Scholarship Program
- Company paid holidays, employee discounts, holiday gift certificates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
