Customer Account Coordinator I
About The Position
This role is responsible for providing prompt and professional solutions for customer inquiries via phone, email, online chat, etc. The Customer Account Coordinator will resolve customer inquiries in a timely and accurate fashion to ensure customer satisfaction. This position involves instructing, implementing, and following standard operating procedures, responding to inquiries, providing quotes, placing orders, and providing order updates. The role will handle higher value customers and/or programs, maintain pricing in MRP, and work with the information services group to maintain. The coordinator will work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems and escalate customer issues when appropriate. A proficient knowledge of all company products and services is required. The role also involves handling complex and escalated customer service projects and initiatives, creating and running productivity reports as necessary, and tracking progress on accounts to ensure that deadlines and company metrics are met as required. The Customer Account Coordinator works with the Sales team to deliver the highest level of customer service and collaborates with team members daily to share the workload of the department, including any specialty product or account knowledge. The position is responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement and meets any Customer Account Coordinator or KPI related goals established by the Manager. Attendance at National trade shows may be required.
Requirements
- High school diploma required
- Strong communication (verbal and written) and interpersonal skills
- Critical thinking and problem solving
- Attention to detail
- Proficient in Microsoft Word (Excel, Word, Power Point)
Nice To Haves
- Three (3) or more years’ experience in customer service position preferred
- Manufacturing experience preferred
Responsibilities
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
- Resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction
- Instruct, implement, and follow standard operating procedures
- Respond to inquiries, provide quotes, place orders and provide order updates
- Handle higher value customers and/or programs
- Maintain pricing in MRP and work with information services group to maintain
- Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems
- Escalate customer issues when appropriate
- Maintain a proficient knowledge of all company products and services
- Handle complex and escalated customer service projects and initiatives
- Create and run productivity reports as necessary
- Tracking progress on accounts to ensure that deadlines and company metrics are met as required
- Works with Sales team to deliver the highest level of customer service
- Works in alliance with team members daily to share the workload of the department
- Share any specialty product or account knowledge with team members
- Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement
- Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager
- Attends National trade shows as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
