Customer Account Assistant

Glanbia • Mooresville, IN

12d • Hybrid

About The Position

As a division of Glanbia Nutritionals Inc., PacMoore offers a portfolio of manufacturing services designed to provide added value to a wide range of food ingredients and branded manufacturers in the food industry. Our extensive industry experience and capabilities is widely recognized in the industry for its’ breadth of solutions with a particular focus on the high growth, on trend, plant and dairy based proteins specific to healthy snacking and beverage categories. PacMoore is well known in the industry as a high quality and innovative solution provider and enjoys a customer portfolio that ranges from long standing relationships with large ingredient suppliers to innovative start-up brands. With the broad support of the Glanbia organization, PacMoore continues to grow overall capabilities while maintaining the highest quality services in the industry.

We are seeking a proactive and detail-oriented Assistant Account Manager to support the Account Management team in delivering exceptional service to our clients. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about building strong client relationships.

Requirements

• High School Diploma or equivalent.
• 1–3 years of experience in customer service, sales support, or account coordination roles.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Detail-oriented with a proactive approach to problem-solving.
• Team player with a positive attitude and willingness to learn.
• Ability to work independently and collaboratively in a dynamic environment.

Nice To Haves

• Made4Net and Traverse Inventory Management experience a plus.

Responsibilities

• Assist Account Managers in managing day-to-day client communications and ensuring timely follow-up on requests and inquiries.
• Support the coordination of internal teams (e.g., sales, production, logistics, and quality assurance) to fulfill client needs efficiently.
• Help prepare client reports, presentations, and documentation to support account reviews and strategic planning.
• Monitor project timelines and deliverables, ensuring deadlines are met and stakeholders are informed of progress.
• Track and update client account information in CRM systems and maintain accurate records.
• Assist in resolving client issues by gathering relevant information and coordinating with appropriate departments.
• Participate in client meetings and calls, taking notes and following up on action items.
• Contribute to the development of client engagement strategies and support upselling or cross-selling initiatives.
• Stay informed about industry trends and client-specific developments to provide relevant insights to the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED