Customer Access Representative

Presbyterian Medical Services•Farmington, NM

15h•Onsite

About The Position

This position provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections.

Requirements

High school diploma or general education degree (GED) required.
Six months experience in healthcare setting OR one year administrative and/or customer service background.
Computer experience required; ability to work with Windows-based programs strongly preferred.
If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.
Must comply with required testing and immunizations (TB, Hepatitis B, Tdap, MMR, Varicella, Influenza).
If assigned to the Checkerboard Area Health System, requires successful completion of a Criminal Records Check.
If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, requires successful completion of a Criminal Records Check conducted by the NM Insurance Exchange.
May be required to use personal transportation to carry out job duties.
Must possess and maintain a valid Driver's License.
Must provide a current motor vehicle record.
Must provide current personal owner liability automobile insurance and must maintain the insurance coverage throughout the course of employment.
Must submit to a motor vehicle record check on an as needed basis and maintain a satisfactory driving record.
Must comply with PMS Policies on Automobile Usage, Drug Free Workplace, and applicable state and federal laws.
May be required to complete transportation related trainings.

Nice To Haves

Experience or training in customer service industry preferred.
Experience in medical billing preferred.
Bilingual Spanish / English or Navajo / English preferred.

Responsibilities

Provides receptionist duties for the center.
Performs a variety of clerical duties including patient appointments and registration.
Manages patient flow.
Handles billing and payment collections.