Custom Solutions Manager- Commercial Flooring

Shaw • Cartersville, GA

7d • Hybrid

About The Position

We are seeking a Custom Solutions Manager to lead the execution of complex, custom commercial flooring projects supporting our West Coast division. This role serves as the central point of coordination across sales, design, estimating, and manufacturing- ensuring projects move efficiently from concept through production and delivery. This is a high-impact, high-visibility role responsible for managing a significant volume of custom work, partnering closely with Account Executives, regional leadership, and cross-functional teams to deliver tailored solutions for our customers. This hybrid role is based in Cartersville, GA and 3-5 days a week are required in office.

Requirements

• 3–5+ years of project management experience in a client-facing, cross-functional environment
• Experience managing custom, made-to-order, or specification-driven products
• Industry experience in one of the following: Commercial flooring, Commercial interiors / A&D (architecture & design), Textiles or related manufacturing
• Proven ability to own projects end-to-end
• Strong experience working across multiple internal teams (design, manufacturing, customer service, etc.)

Nice To Haves

• Experience within the hospitality segment or specification-driven environments
• Knowledge of soft surface flooring (carpet, rugs, Axminster, etc.)
• Experience with Salesforce or similar project intake systems
• Familiarity with design and estimating processes within manufacturing
• Ability to interpret plans, specifications, or design intent

Responsibilities

• Serve as the primary point of contact for all custom project activity within the West Coast division, supporting Account Executives and regional leadership
• Lead the intake, evaluation, and execution of custom project requests submitted through Salesforce or direct communication
• Act as a gatekeeper for project feasibility, ensuring all specifications, design details, and requirements are complete and aligned before execution
• Partner with design and estimating leadership to assign projects and align resources based on scope, complexity, and timelines
• Drive end-to-end project ownership—from initial concept through final production and delivery
• Maintain frequent client and stakeholder communication, including project kickoff discussions, status updates, and expectation management
• Ensure alignment across cross-functional teams including CAD, sample manufacturing, specifications, rugs, customer service, and production
• Support and guide Account Executives on project submission quality and process adherence
• Oversee project progression to ensure timelines are met, proactively prioritizing, expediting, and escalating as needed
• Review and validate quotes and purchase orders (POs) to ensure alignment with approved project scope
• Monitor project financials, identifying off-target budgets or selling expenses and partnering with leadership on resolution
• Help maintain and improve project management processes and workflows
• Lead and coordinate a team of project coordinators, designers, and estimators
• Operate as a player/coach, enabling the team while maintaining ownership of project flow and outcomes
• Support a high-volume, fast-paced environment with complex, specification-driven work
• Partner closely with Regional Vice Presidents (RVPs) and Account Executives (AEs) across the West Coast

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Paid Time Off
• Parental Leave
• 401K and Retirement Plans
• Product discounts for employees
• Adoption assistance
• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed