Custom Quotes Specialist
About The Position
This position has the primary responsibility of creating individual custom product quotes with CAD drawing to support sales opportunities and understands the difference between standard and customized modifications for all cabinetry product lines. Additional responsibilities will include providing custom quote process assistance directly to cabinet dealers, sales associates and Cabinetworks Group sales representatives. Partners with Engineering, Operations and Purchasing to research the feasibility of producing a unique custom item to the customer’s satisfaction. Reviews and audits customer drawings which includes product selection, modifications and detail notes for custom work. Prepares a custom quote drawing with pricing and CAD drawing for a customer specified cabinet or accessory. Ensures quality, accuracy and timeliness of all drawings and pricing prior to being sent to the dealer / customer for final approval. Research appliance panel specifications using manufacturer’s installation manual. Design and prepare appliance panel custom quote based on product line and customer’s application. Creates and maintains standard CAD drawing templates for consistency and efficiency. Provides ongoing phone support & training for customers, sales representatives and customer care representatives on custom quote abilities and construction related product inquiries. Collaborates with team members to create and document custom quote reference materials.
Requirements
- High School Diploma or Equivalent (G.E.D.) Required
- Customer service experience required
- CAD experience; AutoCAD preferred
- Two years of MS Office software experience with strong Excel skills
- Cabinetry or related industry experience Required
Nice To Haves
- Self-sufficient, “on the fly” decision maker
- Proficient computer skills in Microsoft Office and CAD systems
- Expert level cabinet construction knowledge
- Strong communication and collaboration skills
- Ability to manage a fast paced, ever changing set of challenges on a daily basis
- Strong customer relationship skills
- Conflict resolution skills
- Ability to work in a team environment with cross-functional departments
- Post Highschool Education preferred
Responsibilities
- Creating individual custom product quotes with CAD drawing to support sales opportunities.
- Understanding the difference between standard and customized modifications for all cabinetry product lines.
- Providing custom quote process assistance directly to cabinet dealers, sales associates and Cabinetworks Group sales representatives.
- Partnering with Engineering, Operations and Purchasing to research the feasibility of producing a unique custom item to the customer’s satisfaction.
- Reviewing and auditing customer drawings which includes product selection, modifications and detail notes for custom work.
- Preparing a custom quote drawing with pricing and CAD drawing for a customer specified cabinet or accessory.
- Ensuring quality, accuracy and timeliness of all drawings and pricing prior to being sent to the dealer / customer for final approval.
- Researching appliance panel specifications using manufacturer’s installation manual.
- Designing and preparing appliance panel custom quotes based on product line and customer’s application.
- Creating and maintaining standard CAD drawing templates for consistency and efficiency.
- Providing ongoing phone support & training for customers, sales representatives and customer care representatives on custom quote abilities and construction related product inquiries.
- Collaborating with team members to create and document custom quote reference materials.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
