Custom Protection Officer Armed Customer Service

Allied Universal • Rockville, MD

1d • Onsite

About The Position

As a Custom Protection Officer Armed Customer Service in Rockville, MD, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as an Armed Security Officer supporting a retail location. You will conduct routine patrols, maintain a visible presence to help deter incidents, respond to security-related concerns, and provide professional customer service and communication. This role offers the opportunity to make a meaningful impact while working with an agile, reliable, innovative team that puts people first and acts with integrity.

Requirements

• Must possess one or more of the following: Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
• Bachelor’s degree in law enforcement or criminal justice related studies
• A minimum of 8 or more years of service in any military branch
• Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service
• Possess an Armed Guard Card or License.
• Be at least 21 years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• CPR certification is preferred.

Responsibilities

• Provide customer service to clients, visitors, and congregants by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at a retail and public gathering location.
• Respond to incidents, disturbances, medical emergencies, and other critical situations in a calm, professional, problem-solving manner, coordinating with site contacts and public emergency services as needed.
• Conduct regular and random armed patrols of interior areas, exterior grounds, parking areas, entry points, and the surrounding perimeter to help deter unauthorized activity.
• Monitor access points and visitor activity, verify authorized entry in accordance with site procedures, and report unusual conditions or policy violations to appropriate personnel.
• Maintain required documentation, including incident reports, patrol logs, and daily activity reports, while following Allied Universal and site-specific procedures.
• Participate in industry-specific security training programs.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED