Custom Framing Manager
About The Position
The Custom Framing Manager will lead and coach a team of framers, focusing on building customer relationships and creating framing solutions for their art. This role is responsible for driving custom framing sales and assisting customers in creating memorable framing solutions. The position involves assisting the Store Manager with various operational duties, including adherence to Standard Operating Procedures (SOPs), coaching selling behaviors, managing workload, achieving KPIs, inventory management, and shrink and safety programs. The Manager will also serve as Manager on Duty (MOD), participate in team member interviewing and development, and ensure smooth truck un-loading and stocking processes. Additionally, the role requires interacting positively with others, acknowledging customers, assisting with Omni channel processes, and performing other assigned duties.
Requirements
- Basic computer skills
Nice To Haves
- Previous custom framing experience is preferred
- Retail management experience
- Experience leading a sales team
Responsibilities
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
- Develop and coach the team selling behaviors
- Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
- Achieve your KPI’s and manage the framing team to achieve their role KPI’s
- Review sales and production workload and build plans and sales floor time for networking.
- Manage and execute the inventory management processes as assigned
- Manage and execute shrink and safety programs.
- Serve as Manager on Duty (MOD)
- Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
- Partners with MOD’s daily on the expectations of framing and other framers.
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
- Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
- Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
- Acknowledge customers, help locate product and provide solutions
- Assist with Omni channel processes
- Other duties as assigned
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Access to partner discount programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
