Custom Framing Lead

Blick Art Materials•Berkeley, CA

3d•Onsite

About The Position

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Framing Lead will lead their team to fulfil Blick’s commitment to our customers, the Arts, and our local communities. The Framing Lead will do this by acting as a representative of our company to the public handling all customer contact in a friendly, courteous and professional manner. The Framing Lead is responsible for driving revenue by providing our customers with outstanding customer service, helpful product knowledge, and building individual customer relationships. From the initial design session with the customer, to the pickup of the finished order, the Framing Lead is responsible for the complete cycle of a Design Center order while maintaining a clean, safe and orderly environment in accordance with company policies and procedures.

Requirements

Ability to work both independently and in a team environment.
Excellent communication skills.
Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
Regular attendance in accordance with the retail attendance policy.
Experience with POS framing software
Experience with computerized mat cutter
Experience with wide format ink jet printing and photo manipulating software
Working knowledge of framing materials, conservation principles and techniques, and systems for the safe care, handling, and framing of artwork.
High School Graduate or equivalent.

Nice To Haves

Sales Incentives

Responsibilities

Consistently demonstrate superior customer satisfaction by combining sales, product and other skills training to meet or exceed customer expectations.
Energetic and positive attitude with all customer interactions.
Ensure compliance to all Loss Prevention measures and company Policies & Procedures.
Process framing orders in an efficient, timely and accurate manner.
Process framing paperwork in an accurate, organized, and timely manner.
Act as a first point of contact for all Design Center associates.
Communicate unresolved issues to the General Manager.
Provide training to new associates in Design Centers.