Retail- Custom Frame Manager Full time (will train)

Michaels • Shakopee, MN

6d • Onsite

About The Position

The Custom Frame Manager is responsible for leading and coaching a team of framers to build customer relationships and create framing solutions for their art, while also driving custom framing sales. This role involves assisting customers in creating memorable framing solutions and ensuring adherence to Standard Operating Procedures (SOPs) and Company programs. The manager will develop selling behaviors, achieve KPIs, manage workload, and oversee inventory, shrink, and safety programs. They will also serve as Manager on Duty (MOD), assist with team member development, and partner with other MODs daily. The role requires interaction with others in a positive and respectful manner, promoting organizational values, and serving as a role model. Additionally, the manager will participate in truck unloads and stocking, follow SOPs, assist customers, and perform other duties as assigned.

Requirements

• Basic computer skills

Nice To Haves

• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes
• Other duties as assigned

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed