Custom Fitting Manager - Studio X
About The Position
The Custom Fitting Manager is responsible for the day-to-day operations of the StudioX Custom Fitting Centre. StudioX is a state-of-the-art custom fitting facility with private custom fitting bays, putter fitting studio, a vast selection of fitting tools and components from the top brands in golf and powered by the best technology in the game. The Custom Fitting Manager will perform custom fittings on-site, manage the appointment schedule, host club fitting events (virtual and in-person), and provide regional Master Club Fitter (MCF) training, support, and continuing education to Golf Town’s roster of current and aspiring Master Club Fitters. Most importantly, they will be responsible for ensuring that Golf Town’s premium custom fitting experience is best-in-class. The successful candidate will be an expert in the game of golf, its products and services; have an extensive background in club fitting; a thorough understanding of the golf swing; and a proven knowledge of the science of golf as it relates to club performance, custom fitting, tools and technology.
Requirements
- Must be an avid golfer with strong technical knowledge of equipment.
- Experienced (“Master” level) club fitter (vendor, green grass, or retail) with demonstrated proficiency in club fitting and club-building
- Experience with various club fitting and launch monitor technologies, including set up, calibration and troubleshooting
- In-depth knowledge of golf club delivery and golf swing mechanics
- 5+ years’ experience in club fitting
- 1-3 years’ management experience – preferably within a retail environment
- Experience and/or working knowledge of retail operations
- Superior organization, planning and time-management skills
- Excellent communication skills – both written and oral, to all levels of the organization
- Demonstrated ability to work independently with minimal supervision
- Travel required (~25%)
Nice To Haves
- Foresight Peak Level 1 Certified or similar launch monitor certification an asset
- PGA of Canada designation an asset or demonstrated ability to pass the PGA of Canada Playing Ability Test
- Ability to speak French an asset
Responsibilities
- Deliver best-in-class club fitting experience to Golf Town’s customers
- Assist in planning and coordinating the training schedule with the Director of Instruction (DOI”)
- Work with the DOI and merchandising teams to maintain the correct assortment of custom club fitting products and tools
- Liaise with other departments as required (e.g., marketing, visual, etc.) to ensure StudioX reaches and exceeds its objectives
- Develop and maintain effective partnerships with customers, colleagues, and vendors
- Oversee all aspects of the StudioX custom fitting process, policies and procedures, and identify opportunities for improvements
- Manage the custom order process from purchase date to delivery to ensure SLAs are met; and communicate any order delays to the customer
- Stay up-to-date on vendor stock outs and backorders to improve operation of StudioX and Golf Town’s custom fitting process
- Make recommendations to the DOI on ways to improve StudioX and Golf Town’s custom fitting process – e.g. customer service, fitting tools and methods, new technologies, etc.
- Assist the DOI with trouble shooting technology issues at StudioX and stores as required
- Order office, store and other supplies for the CFC as required
- Performs other responsibilities as required
- Run in-store product knowledge, training sessions and workshops.
- Facilitate training on custom fitting, product knowledge, and technology in-person and remotely (e.g. webinars, conference calls, e-learning, etc.) and multi-media presentations (images, audio, and video).
- Administer “Master Fitter Certification” sessions.
Benefits
- Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
- An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
