Custody Operations Manager - Class Actions and Proxy
About The Position
The Class Actions & Proxy Manager is responsible for leading the day-to-day operations, strategic direction, and risk oversight of the Class Action and Proxy Services teams within Global Asset Servicing. This role ensures the accurate and timely processing of shareholder proxy voting, class action litigation recovery services, entitlement reconciliation, and client asset servicing activities while maintaining a strong control environment and delivering exceptional client service. The manager leads a team of operations professionals, drives operational excellence initiatives, partners with technology and product teams on platform enhancements and conversions, and identifies opportunities to improve efficiency, scalability, and risk mitigation. Additionally, the role serves as a key liaison with internal business partners, vendors, and external service providers to support regulatory compliance, client satisfaction, and long-term business growth.
Requirements
- Bachelor's degree in accounting or finance, or equivalent work experience
- Three to five years of experience in trust and securities operational functions
- Three to five years of management experience
Nice To Haves
- Thorough knowledge of trust and securities operational functions, systems, procedures, products and services
- Thorough knowledge and understanding of legal, regulatory and accounting principles which directly affect Wealth Management & Securities Services business lines and clients
- Well-developed analytical, problem-solving, organizational and project management skills
- Effective interpersonal, verbal and written communication skills
- Excellent supervisory and management skills, including a well-developed knowledge of human resources
- Ability to manage multiple, unrelated tasks
- Additional one to three years experience managing Managers preferred
Responsibilities
- Leading the day-to-day operations, strategic direction, and risk oversight of the Class Action and Proxy Services teams.
- Ensuring accurate and timely processing of shareholder proxy voting, class action litigation recovery services, entitlement reconciliation, and client asset servicing activities.
- Maintaining a strong control environment and delivering exceptional client service.
- Leading a team of operations professionals.
- Driving operational excellence initiatives.
- Partnering with technology and product teams on platform enhancements and conversions.
- Identifying opportunities to improve efficiency, scalability, and risk mitigation.
- Serving as a key liaison with internal business partners, vendors, and external service providers to support regulatory compliance, client satisfaction, and long-term business growth.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Manager
