Custody, Client Service

Northern Trust • Chicago, IL

5d • Hybrid

About The Position

The Consultant delivers client service and operational excellence within Asset Servicing, supporting investment manager and fund company relationships in a fast-paced, complex environment. The role serves as a trusted point of contact for assigned client and investment manager relationships, resolving complex inquiries, coordinating solutions across internal partner groups, and driving sustainable service improvements. The Consultant also acts as a technical resource for the service team, supports junior partners, promotes consistent servicing practices, and contributes to initiatives that enhance the custody service model.

Requirements

• College or university degree and/or at least 3 years of relevant experience in financial services, custody, asset servicing, investment operations, or client servicing.
• Experience working across operational and functional teams to deliver client solutions and resolve service issues.
• Strong understanding of global custody, securities processing, and cash operations.
• Excellent communication skills, including the ability to explain complex operational matters clearly to clients and stakeholders.
• Strong analytical and problem-solving skills, including the ability to identify root causes, evaluate risk, and drive resolution.
• Strong organizational skills and ability to prioritize in a high-volume, deadline-driven environment.
• Ability to work independently, exercise sound judgment, and act with urgency.
• Ability to adapt to changing client needs, market practices, and technology.
• Applicants must be authorized to work in the U.S. without current or future employment-based visa sponsorship.

Nice To Haves

• Exposure to process improvement, operational transformation, automation, or technology enhancement initiatives.
• Experience training, mentoring, or providing technical guidance to less experienced team members.

Responsibilities

• Serve as a primary point of contact for assigned GFS client and investment manager relationships, developing an understanding of their servicing requirements, operating models, and priorities.
• Provide proactive oversight of daily custody activities to deliver exceptional client service.
• Manage complex inquiries and escalations involving cash and securities activity, settlements, income, corporate actions, and other custody functions, following established policies and procedures.
• Coordinate with Custody Operations, Fund Accounting, Transfer Agency, Investment Operations, Product, Technology, and other internal partners to resolve client and investment manager needs.
• Build working relationships with clients, client-appointed investment managers, and internal partners to drive process improvements and service enhancements.
• Serve as an escalation point and technical resource for Client Service Representatives and other team members on complex or time-sensitive matters.
• Support onboarding, training, and cross-training across the service team.

Benefits

• Retirement benefits, including 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability benefits.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed