Custodian Lead - University Housing

University of Wisconsin Madison•Madison, WI

1d•Onsite

About The Position

University Housing Facilities is seeking Custodian Leads to join their team. Custodian Leads are responsible for assisting in keeping University Housing spaces safe and clean for residents, staff, and guests. This role also involves coordinating tasks, providing leadership, and assisting with training for new staff members within a fast-paced organization that maintains high quality standards. The position requires interaction with residents, students, staff, and guests on the UW-Madison campus, with a focus on providing exceptional customer service and fostering a collaborative team environment. University Housing Facilities is part of the Division of University Housing at the University of Wisconsin–Madison, responsible for housekeeping, mechanical maintenance, infrastructure repairs and renewal, and long-term capital planning for both undergraduate and graduate student housing. This includes 30 residence hall buildings (2 million square feet, housing ~8,000 undergraduates) and 1,240 university apartments (~2,500 residents) across 80 acres of greenspace, supporting various functions like classrooms, offices, dining, and event spaces. The facilities team is committed to flexibility to support operations across all units.

Requirements

English Proficiency with the ability to speak, read, write, and understand verbal instructions
6 months of custodial and/or cleaning experience within an academic, commercial, or other related environment
Pass an initial criminal background check to be eligible for employment and then every four years thereafter
Ensure eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment

Nice To Haves

Leadership experience
Drivers License – Valid and Meets UW Risk Management Standards (required for some positions)

Responsibilities

Communicate with residents and guests to address needs and service requests
Complete work in occupied or vacant residential, common area, and/or dining spaces
Demonstrate and role model exceptional customer service
Create, promote and participate in a collaborative team environment
Maintain and implement prescribed cleaning standards
Provide support and assist as needed in the implementation of plans and procedures in the event of an emergency
Communicate in English via radio, written instruction, and in person with staff and supervisors
Assist with resident move in and out operations
Perform snow removal tasks on community walkways and stairs
Monitor and communicate the performance of systems and staff within facilities
Prepares, services, and/or maintains residence hall and dining facilities for residents and guests
Performs light maintenance duties
Schedules, monitors, and communicates with staff and assists with basic training
Monitors and secures facility interior and exterior entrances and reports issues to appropriate entities
Assists residents and guests with event set up and take down
Documents and reports repairs, violations, and pest control needs
Responds to facility emergency and hazardous situations, and escalates incidents according to established policies and procedures
Maintains organization of supply areas and equipment, documents inventory, and requests additional supplies as needed
Maintains clean and clear walkways to ensure they are free of debris, litter, snow, and ice
Utilizes basic equipment and supplies to clean assigned facility areas and remove waste and recyclables

Benefits

Competitive insurances
Generous paid time off
Professional development opportunities
State of Wisconsin retirement pension plan
Vacation
Holidays
Additional $1.00 per hour for current UW-Madison Custodian title holders (if applicable)
Additional $2.50/hour for nighttime work on weekdays
Up to $2.50/hour for daytime weekend work
Up to $3.30/hour for nighttime weekend work