Custodial Site Manager
About The Position
For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our customers. As a ServiceMaster Service Partner, you belong to a team that works together to deliver the best solutions and customer service to our clients. The Site Manager is responsible for overseeing janitorial operations, staff performance, service quality, safety compliance, and client satisfaction at assigned client sites. This position serves as the primary on-site representative for ServiceMaster Elite Janitorial and works closely with client site-level management to ensure services are performed according to contract scope, company standards, and client expectations. The Site Manager provides leadership and daily direction to janitorial staff and supervisory team members, ensuring all areas are properly staffed, cleaned, inspected, and maintained. This role is responsible for managing day-to-day site operations, addressing service issues, supporting corrective action plans, responding to client concerns, and maintaining a consistent physical presence on-site to monitor work performance and provide hands-on support when needed. The Site Manager is also expected to promote a safe work environment, ensure compliance with workplace safety requirements, and respond to urgent operational or safety concerns when necessary.
Requirements
- Strong leadership skills.
- Strong communication skills.
- Strong organization skills.
- Strong problem-solving skills.
- Experience managing janitorial contracts.
- Experience managing janitorial teams.
- Experience managing janitorial schedules.
- Experience managing client relationships.
- Experience managing operational performance.
- Ability to work independently.
- Ability to communicate effectively with clients and coworkers.
- Ability to manage multiple priorities.
- Ability to accept direction and constructive feedback.
- Ability to maintain consistent attendance and punctuality.
- Ability to complete tasks in a timely and professional manner.
Responsibilities
- Overseeing janitorial operations, staff performance, service quality, safety compliance, and client satisfaction at assigned client sites.
- Serving as the primary on-site representative for ServiceMaster Elite Janitorial.
- Working closely with client site-level management to ensure services are performed according to contract scope, company standards, and client expectations.
- Providing leadership and daily direction to janitorial staff and supervisory team members.
- Ensuring all areas are properly staffed, cleaned, inspected, and maintained.
- Managing day-to-day site operations.
- Addressing service issues.
- Supporting corrective action plans.
- Responding to client concerns.
- Maintaining a consistent physical presence on-site to monitor work performance and provide hands-on support when needed.
- Developing and adjusting staffing schedules.
- Monitoring labor hours and overtime.
- Conducting routine inspections and audits.
- Maintaining operational records.
- Completing required reports.
- Managing cleaning supplies and equipment.
- Coordinating training.
- Supporting onboarding, offboarding, payroll accuracy, and issue resolution.
- Promoting a safe work environment.
- Ensuring compliance with workplace safety requirements.
- Responding to urgent operational or safety concerns when necessary.
Benefits
- Paid Vacation
- Paid Holidays
- Supplemental Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
