Custodial & Refuse Manager

Baylor University•Waco, TX

About The Position

The Custodial & Refuse Manager is responsible for administering, monitoring, and documenting contractor's performance against the terms and conditions of the contract, comply with reporting requirements, and validate contractor-submitted invoices. Additionally, this position ensuring the custodial service contractors (including floor covering and refuse collection service contractors) provide services in accordance with the Statements of Work (SOW), other contract documents, and local, state, and federal laws. The duties of this position are accomplished through performance metrics, consulting, advisory planning, overseeing the development of services, conducting studies, customer satisfaction reviews and partnering with the service contractors to reduce total spending through continuous improvement of services while meeting Baylor University expectations for service performance. An associate's degree and five years of relevant experience are required. A bachelor's degree and seven years of relevant experience are preferred. Additional education or experience will be considered in lieu of one another.

Requirements

An associate's degree and five years of relevant experience are required.
A valid US Driver License with a clear driving record of at least two years is required.
Applicants must currently be authorized to work in the United States on a Full-Time basis.

Nice To Haves

A bachelor's degree and seven years of relevant experience are preferred.
Experience supervising a housekeeping/custodial staff of at least fifty people
Demonstrated knowledge of quality assurance inspection practices, processes, control concepts, principles, methods and procedures and skills to plan, develop and implement quality assurance programs
Familiarity with working in a higher education environment

Responsibilities

Provides oversight, guidance, direction, and evaluation of the service provider(s)
Develops, prepares, and writes clear and concise Performance Work Statements (PWS), Statements of Work (SOW), Surveillance Plans, Request for Proposals, Request for Purchase, contract modifications, technical evaluations, and Quality Assurance Surveillance Plans for various service agreements
Participates on a routine basis in Multi-Functional Team (MFT) meetings with Contractor leadership and various university functional elements to foster a cooperative relationship and to promote a mutual understanding of contract requirements
Assists the Assistant VP of Facilities Services (AVPFS) with assessment of option years, continued need, compares cost to related service providers and other universities, and whether the requirement is in the Universities best interest
Maintain situational awareness of service agreements (SA) awarded in markets with limited competition, projected SA start dates, required modifications, and SAs projected for retirement
Writes detailed surveillance reports to document and communicate validated customer complaints, discrepancies, project status, measurement of achievement against objectives, problems encountered, action taken to correct deficiencies, percentage of work complete/work remaining, acceptability of the work, and evaluations to AVPFS, service provider, and others as necessary
Conducts various types of surveillance dependent upon the criticality of the SA, resources available, type of contract, complexity, scope, and knowledge of contractor's past, and current performance and conducts targeted surveillance if needed
Provides documentation to the AVPFS when performance begins to decline, number of observations made, incidents of unsatisfactory performance, actions taken to notify contractor, and any discrepancy between actual conditions and those represented in the contract PWS, specifications, or drawings
Identifies procured services which are complex or critical, knows the limitations and authorities of each service agreement, and monitors contractor's Quality Control Program
Identify, evaluate, and validate service agreement requests or proposals to ensure no deviations from Baylor University Standards
Prepares technical evaluations and ensures availability of funds
Serves as liaison, establishes, and maintains open communication with internal/external customers, contractors, construction engineers, and Baylor University administration
Develop relationships with campus constituents for the purpose of strengthening communications related to day-to-day performance
Guides the service provider(s) to ensure they have a priority system for emergency responses based on customer's needs
Initiates and drafts Requests for Proposal when non-routine work is necessary
Perform all other duties as assigned to support Baylor’s mission
Ability to comply with University policies
Maintain regular and punctual attendance