Custodial Quality Control Specialist

Challenge Unlimited Inc•Kansas City, MO

1d•$25 - $25•Onsite

About The Position

Challenge Unlimited is seeking a Quality Control Specialist for The Richard Bolling Federal Building in Kansas City, Missouri. This role reports to the Director of Safety and Quality Assurance and is responsible for overseeing quality at assigned worksites where individuals with disabilities work with integrated teams. The goal is to achieve the highest level of independence possible for these individuals. The Quality Inspector ensures custodial services comply with the Performance Work Statement (PWS), GSA standards, sustainability requirements, safety regulations, and contract performance metrics. This involves conducting inspections, documenting deficiencies, verifying corrective actions, and supporting continuous improvement of cleaning operations. The inspector acts as the on-site quality authority, ensuring work meets required cleanliness, sanitation, safety, and environmental standards.

Requirements

High school diploma or G.E.D required.
Work experience in Custodial, Janitorial, housekeeping, or hospital sanitation required.
Proficient with OFFICE 365 Suite / Microsoft Excel, Word, PowerPoint, and Outlook a plus
Pass federal and state background checks.
Pass child abuse and neglect background checks.
Pass GSA Federal background check.

Nice To Haves

Quality control or quality assurance experience preferred.

Responsibilities

Inspect offices, restrooms, corridors, entrances, floors, windows, waste areas, and exterior entry points to verify compliance with cleaning, disinfecting, sanitizing, floor care, carpet care, restroom sanitation, window cleaning, and waste removal standards.
Ensure adherence to OSHA, SDS, EPA green cleaning standards, sustainable product use, infection control practices, chemical handling requirements, and equipment safety.
Support government inspections and coordinate with COR/facility representatives.
Document deficiencies, track trends, verify corrective actions, and support performance reporting.
Enter all QC inspections into the QMS database and audit systems for accuracy and integrity.
Inspect floor maintenance (stripping, waxing, buffing, extraction, spot cleaning, ADA‑safe surfaces) and confirm restroom disinfection, fixture condition, dispenser operation, and odor control.
Verify proper trash, recycling, and compost handling procedures, container cleanliness, and environmental compliance.
Moderate monthly Management Review Board meetings.
Relay contract updates to workers and leadership.
Assist in establishing metrics and managing customer expectations to ensure PWS/SOW compliance.
Observe crew performance, report quality and safety issues, evaluate competencies, and support continuous improvement.
Mentor staff, reinforce policies, and promote a positive, accountable work culture.
Issue and track Non‑Conformance Reports.
Identify fraud, waste, and abuse.
Participate in investigations using audit techniques and maintain regulatory oversight.
Build professional partnerships with contracting representatives, subcontractors, vendors, and site occupants.
Investigate complaints, recommend corrective actions, and support trend analysis and continuous improvement.
Maintain a thorough understanding of the contract SOW, materials, and equipment.
Manage quality control activities per QA standards, company procedures, client specifications, and contract requirements.
Assist with generic and project‑specific risk assessments.