Custodial Operations Supervisor

SJSU Student Union•San Jose, CA

4d•Onsite

About The Position

The Student Union, Inc. is a 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University. The Custodial Operations Supervisor oversees the day-to-day custodial operations for the Provident Credit Union Event Center. This role serves as the primary liaison to the contracted custodial services provider, ensuring facilities are maintained to Student Union standards while supporting event operations, inventory management, quality assurance, and facility readiness. The supervisor assists the Assistant Director by coordinating custodial operations, managing contracted service providers, supporting event operations, monitoring operational performance, and ensuring a safe, clean, and welcoming environment.

Requirements

High School diploma or GED equivalent
Three (3) to five (5) years of experience in custodial or janitorial experience
Two (2) years of which include lead or supervisory experience
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
Modern office practices and equipment, including applicable software
Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline
Proper cleaning methods, and the safe usage of cleaning materials, disinfectants, custodial tools, and equipment
Procedures for the preparation and use of cleaning materials
Use and minor maintenance of hand and power tools and equipment used in custodial work
Safety practices and equipment related to the work
Shop mathematics
Recordkeeping practices
Basic budgetary principles and practices
Organization and time management
The safe use of hand tools and power equipment
Communicate effectively, both orally and in writing
Establish and effective working relationships
Maintain accurate records of work performed
Use initiative and independent judgment within established procedural guidelines
Contribute effectively to the accomplishment of team or work unit goals, objectives, and activities
Ability to exchange information with others
Dexterity of hands, fingers, and wrist to operate a variety of equipment
Stand and walk for extended periods
Frequently bend, stoop, kneel, reach, and climb stairs
Lift, carry, push, and pull cleaning equipment and supplies weighing up to 50 pounds
Perform repetitive cleaning and sanitation tasks
Work indoors and outdoors in varying environmental conditions
Safely operate janitorial equipment and tools
Complete compliance online training sessions through CSULearn
Mandated reporters under the California Child Abuse and Neglect Reporting Act

Nice To Haves

College coursework or an Associate’s Degree in business, facility management, or a related field.
Specialized trade school courses or vocational training in housekeeping operations, building maintenance, or safety management.
Professional credentials such as the Certified Custodial Supervisor (CCS) designation from ISSA

Responsibilities

Plan, coordinate, and oversee daily custodial operations for Student Union-managed facilities.
Ensure facilities are maintained in accordance with Student Union cleanliness, safety, and appearance standards.
Conduct routine inspections to ensure facilities remain clean, safe, and operationally ready.
Identify operational deficiencies and coordinate timely corrective actions.
Support the development and implementation of custodial standards, procedures, and best practices.
Serve as the primary liaison between Student Union, Inc. and contracted custodial service providers.
Conduct routine meetings with contractor leadership to review operational needs, staffing, and service expectations.
Assist with onboarding and training contracted custodial personnel on Student Union operational standards, event operations, safety procedures, and customer service expectations.
Monitor contractor performance and ensure compliance with contractual service standards.
Coordinate corrective actions related to service deficiencies.
Maintain positive working relationships with contractors while holding vendors accountable for service expectations.
Coordinate custodial staffing and operational support for events and special programs.
Participate in event planning meetings to identify custodial staffing, equipment, waste management, and facility preparation needs.
Coordinate custodial operational plans for commencements, concerts, athletic competitions, high-profile events, and campus programs.
Coordinate emergency custodial response during events to ensure continuity of operations and a positive guest experience.
Collaborate with Event Operations staff to support successful event execution.
Maintain inventory of custodial supplies, equipment, chemicals, and consumable products.
Prepare purchase requests and monitor inventory levels to ensure operational readiness.
Coordinate deliveries, organize storage areas, and maintain inventory records.
Recommend and evaluate custodial equipment, supplies, and technologies to improve operational efficiency and asset longevity.
Maintain custodial equipment inventory and lifecycle replacement schedules.
Conduct routine facility condition assessments.
Coordinate follow-up on facility deficiencies and maintenance concerns.
Assist with work order prioritization and coordination.
Coordinate minor maintenance and custodial improvement projects.
Support preventive maintenance initiatives.
Coordinate with vendors, contractors, and campus partners as assigned.
Assist with building opening, closing, and facility readiness procedures.
Coordinate facility improvement projects, deep cleaning initiatives, seasonal facility transitions, and operational enhancement projects.
Coordinate with Maintenance, Event Operations, Security, Athletics, Risk Management, Environmental Health & Safety, vendors, and campus partners to support facility readiness and operational coordination.
Serve as the operational steward for facility presentation, ensuring public and back-of-house spaces consistently meet Student Union standards for cleanliness, organization, safety, and event readiness.
Respond to facility cleanliness concerns from campus partners, clients, and building occupants.
Coordinate timely resolution of custodial service requests.
Promote a positive customer experience through proactive facility readiness and responsiveness.
Promote safe work practices and maintain compliance with applicable safety regulations.
Maintain Safety Data Sheets (SDS) and custodial chemical inventories.
Support OSHA, IIPP, and environmental health and safety compliance efforts.
Report safety concerns and coordinate corrective actions.
Participate in emergency response planning and operational response efforts.
Coordinate custodial response and recovery efforts during facility emergencies in collaboration with campus partners, contractors, and emergency personnel.
Support sustainability initiatives by promoting waste diversion, recycling, composting, and environmentally responsible custodial practices.
Maintain custodial operating procedures, inspection reports, and operational documentation.
Assist in developing cleaning standards, schedules, and operational guidelines.
Prepare monthly operational reports and track custodial performance metrics.
Assist with development and management of the custodial operating budget, including tracking expenditures, reviewing contractor invoices, and providing recommendations for annual budget planning and equipment replacement.
Develop and monitor key performance indicators (KPIs), analyze operational trends, and recommend process improvements to enhance service delivery and operational effectiveness.
Develop and maintain a comprehensive custodial inspection and quality assurance program, including documenting recurring deficiencies, tracking corrective actions, and monitoring contractor performance.
Maintain contractor performance records and inspection documentation.
Attend departmental meetings and planning sessions.
Identify opportunities to improve custodial operations, operational efficiency, sustainability, and customer service.
Recommend process improvements that enhance facility operations, contractor performance, and overall service delivery.
Support departmental initiatives that improve operational effectiveness and customer satisfaction.
Perform other duties as assigned.

Benefits

Medical insurance (fully paid on selected packages by the company for the employee and dependents)
Dental insurance (fully paid on selected packages by the company for the employee and dependents)
Vision insurance (fully paid on selected packages by the company for the employee and dependents)
Life and Supplemental Insurance
Vacation
Sick Leave
Paid Holidays
403(b) retirement program
Tuition reimbursement
Employee development opportunities
Lifetime retiree medical and dental coverage to eligible employees and their dependents who retire at the age of 55 and have 5 or more years of employment with the Student Union, Inc.