Custodial Operations Manager (Evening Shift)

ABM•Charleston, SC

1d•Onsite

About The Position

The Custodial Operations Manager is responsible for leading, managing, and optimizing custodial services across a major medical university campus during the evening shift. This role oversees cleaning operations within academic buildings, research laboratories, clinical spaces, administrative offices, and common areas to ensure a safe, clean, and welcoming environment for students, faculty, staff, patients, and visitors.

Requirements

High school diploma or GED required
Minimum of 3–5 years of custodial, facilities, environmental services, or operations management experience.
Strong leadership, organizational, and problem-solving skills.
Knowledge of custodial best practices, cleaning methods, equipment, and safety procedures.
Experience with labor management, scheduling, performance management, and employee development.
Proficiency with Microsoft Office and facility management or work order systems.
Ability to work evenings and respond to operational needs outside of regular business hours when necessary.

Nice To Haves

Associate's or Bachelor's degree preferred.
Prior experience supervising large teams in healthcare, higher education, research, or institutional environments preferred.

Responsibilities

Direct and oversee evening custodial operations across multiple campus facilities, including classrooms, laboratories, offices, clinical environments, and public spaces.
Develop and implement staffing plans, cleaning schedules, and service standards to ensure consistent and efficient service delivery.
Monitor operational performance through inspections, audits, and key performance indicators (KPIs).
Ensure proper staffing coverage during evening operations, including emergency response situations and special events as needed.
Enforce all safety policies and procedures, including proper use of personal protective equipment (PPE) and cleaning chemicals.
Maintain compliance with client expectations, contractual requirements, and regulatory standards.
Recruit, train, mentor, and supervise custodial personnel, including supervisors, leads, and frontline team members.
Establish performance expectations and conduct regular performance evaluations.
Foster a culture of accountability, professionalism, safety, and customer service.
Manage employee scheduling, labor allocation, attendance, overtime, and workforce productivity.
Support employee development through ongoing coaching and training initiatives.
Conduct routine facility inspections and quality audits to ensure adherence to established cleanliness standards.
Address service deficiencies promptly and implement corrective action plans as necessary.
Identify opportunities to improve operational efficiency, service quality, and cost-effectiveness.
Collaborate with campus stakeholders to ensure custodial services align with organizational needs and expectations.
Maintain accurate records related to inspections, staffing, training, safety compliance, and operational performance.