Custodial Lead

Mt Baker Ski Area•Glacier, WA

8d•Onsite

About The Position

This job description is intended to convey information important to the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. The Custodial Lead helps support the daily operation of custodial services by coordinating workflow, assisting with staff direction, and helping maintain clean, safe, and welcoming facilities for guests and employees throughout the ski area. This position works alongside the team in active operational duties including cleaning and servicing facilities, responding to operational needs, supporting supply organization, and helping maintain department cleanliness and safety standards in a fast-paced environment. Successful employees in this role are dependable, adaptable, and comfortable helping provide day-to-day leadership and operational support while working as part of the team. This position helps support training, communication, safety practices, and workflow coordination while fostering a positive, accountable, and team-oriented workplace culture focused on cleanliness, safety, and guest experience.

Requirements

Work independently
Ability to lead and work as part of a team
Strong communication and interpersonal skills, including timely responses to managers and employees, and communication of personal needs.
Ability to multi-task in a busy environment.
Ability to communicate tasks and system adjustments efficiently and positively to a team.
Ability to follow verbal and written instructions.
Willingness to learn.
High school diploma or equivalent preferred
Must be 18 years or older
You need to be in good health and in good physical condition

Nice To Haves

Don’t meet every single requirement? That’s okay. At Mt. Baker Ski Area, we value a wide range of experience and perspectives. If you’re excited about this role and believe you could contribute to the team, we encourage you to apply — even if your background doesn’t line up perfectly with every qualification listed.

Responsibilities

Adjust staffing levels day-to-day as needed, including garnering additional staff from or sending staff to other departments
Work with mountain managers to determine next day staffing needs and action according to call off policy
Reduce staff throughout the day as warranted by business, ensure staff on-the-clock stays busy with appropriate tasks
Encourage and maintain confidentiality and staff policies and procedures
Conduct and/or assist in conducting initial & ongoing staff training
Monitor staff performance, provide additional trainings as needed, report information back to the department managers
Help create and maintain a positive, respectful, and team-oriented work environment
Provide day-to-day guidance, communication, and support to team members
Assist with training, onboarding, and supporting employees throughout the season
Help communicate daily operational priorities, workflow needs, and shift transitions
Lead by example through professionalism, teamwork, reliability, and work ethic
Help maintain department cleanliness, organization, safety, and service standards
Assist in identifying and resolving minor guest, employee, or operational concerns
Support supervisors and managers with daily operational needs and changing business demands
Step into different operational roles as needed to support the team and department
Encourage strong communication, collaboration, accountability, and guest service within the team
Promote and support a strong safety culture by reinforcing safe work practices and helping employees follow department and company safety expectations
Help identify areas where additional operational or employee support may be needed
Bending, twisting, lifting and moving items throughout the day
Ability to lift and move 30 pounds (or more depending on task)
Standing and or sitting for long periods
Climbing and descending stairs
Shoveling and moving snow
Standing and walking on compact snow and ice
Perform repetitive tasks as necessary
Annual training provided by Mt. Baker Ski Area must be completed as a condition of position employment.
Wage and Hour Training
Anti-Harassment Reporting Training
Department Trainings as assigned
In Person Attendance to Leadership Training prior to season start.
Employment in lead positions is contingent upon the successful completion and review of a background screening.
Applicants listed on the National Sex Offender Registry are not eligible for employment in lead positions.