Custodial - Associate

SSA Group, LLC • Royal Oak, MI

9d • Onsite

About The Position

SSA Group partners with cultural attractions to design the hospitality experience journey, freeing partners to remain mission-focused. They bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Their focus is on people, innovation, and operational intelligence to create special moments with lasting impact, referred to as 452 Hospitality.

The Custodial Associate role involves delivering warm, welcoming, and memorable experiences for every guest and client by ensuring cleaning services for unique, exceptional, or specialized custodial needs. This role monitors the quality of cleaning services, follows directions, and establishes routines in the proper use of materials and supplies. The associate is accountable for all phases of services performed in the custodial services department, including maintaining a litter-free appearance of offices and facilities, adhering to cleanliness and sanitation standards for restrooms and facilities through daily cleaning rounds, and supporting daily upkeep and cleanliness through grounds maintenance.

Requirements

• Strong interpersonal communication skills.
• Ability to operate all equipment necessary to perform the job.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative; with a sense of urgency to accomplish the goals at hand.
• Displays a strong interest in the custodial or environmental services field.
• Physical ability to work in squatting, kneeling and standing positions for extended periods and to move and handle boxes (35-50lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Previous Experience: None required.
• All education backgrounds eligible.

Nice To Haves

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure cleaning services for unique, exceptional, or specialized custodial services, and monitors the quality of cleaning services.
• Follow directions and establish routines in the proper use of materials and supplies.
• Accountable for all phases of services performed in the custodial services department including providing a litter-free appearance to offices and facilities.
• Adhere to steps of operation in cleanliness, sanitation and overall presentation of restrooms and facilities, through daily and consistent cleaning rounds.
• Support daily upkeep and cleanliness through grounds maintenance.
• Vacuum, sweep, mop, scrub, polish and wax floor coverings.
• Dust, clean and empty trash to offices and facilities.
• Clean and stock restrooms and is responsible for building sanitation.
• Accountable for all phases of services performed in the custodial department.
• Adhere to all company policies and procedures.
• Promote a positive attitude among teammates.
• Perform other tasks as deemed necessary.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed