Custodial Associate

ZOOCEANARIUM GROUP LLC•Syracuse, NY

13d•Onsite

About The Position

This position will deliver a positive guest experience by maintaining the cleanliness of all public areas, employee areas and restrooms at the Harborview Aquarium.

Requirements

Knowledge of chemical cleaning agents, cleaning techniques and cleaning equipment.
Flexible to work shifts, holidays and weekends.
Good verbal and communication skills required.
Strong listening skills.
Ability to anticipate guests’ needs.
Creative problem solver who thrives when presented with a challenge.
Ability to stand for long periods of time.
Ability to understand and follow instructions and perform job functions under limited supervision.
Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
Ability to extend arms, scrub, bend, stoop and stand and walk in public areas for extended periods of time.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to push or pull heavy equipment weighing up to 150 pounds.
Ability to lift and carry objects weighing an average of 25-50 pounds.

Responsibilities

Provide unique and memorable experiences to guests.
Ensure the facility is clean, safe and presented to the highest of standards.
Maintain cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.
Organize and replenish guest restrooms and employee restroom amenities.
Operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
Dust, polish and clean signage, windows, acrylic and carpets.
Empty trash cans and sanitary receptacles as well as pick up trash within the aquarium and outside the aquarium.
Adhere to company policies and procedures.
Strive to achieve guest satisfaction KPIs in order to meet and exceed guest expectations.
Observe and report daily aquarium conditions and situations to the Guest Experience Manager and custodial supervisor.
Attend training programs to achieve the best guest experience.
Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout the aquarium.
Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
Assist other departments as required.
Monitor and report any animal care or welfare concerns to the Life Sciences Department.
Other duties as may be assigned by the Guest Experience Manager from time to time.