CUST RELATIONSHIP LIAISON SUPERVISOR

Apria Healthcare•Irvine, CA

20h•$50,000 - $60,000•Remote

About The Position

The Cust Relationship Liaison Supervisor leads a team of customer relationship liaisons who process orders and monitor ordering portals. The role supports product-start and regional revenue objectives by ensuring timely, accurate order processing and fulfillment, strong customer service, and compliance with company standards and regulatory requirements. The supervisor uses technology and performance indicators to monitor productivity and implement corrective measures, while creating an open, motivating team environment with clear goals, direction, and feedback. The supervisor is responsible for hiring, coaching, developing, retaining, and managing the performance of subordinate staff, including onboarding, mentoring, and development. This is a remote-setting position with occasional travel (5%). The work is stationary and involves frequent sitting or standing and repetitive wrist motions, with occasional physical activities such as lifting, walking, climbing, kneeling, bending, twisting, pushing, pulling, and reaching.

Requirements

High school diploma or GED.
At least five years of related industry experience in operations or sales, or a bachelor's degree.
Effective mentoring skills for subordinate staff.
Ability to motivate and manage others with a positive outlook and forward thinking.
Strong problem-solving skills.
Time management skills.
Change management skills.
Behavioral interviewing skills.
Ability to adjust quickly to business requirements.
Results-driven approach.
Ability to communicate effectively in person, by phone, and electronically.
Proficiency in Microsoft Office Suite and basic printing, faxing, and scanning.

Nice To Haves

Bachelor's degree preferred.
College-level mathematical proficiency and strong ability to understand, interpret, and develop spreadsheet data.
Knowledge of submitting payor authorizations, using payor portals, and working with EMR systems.

Responsibilities

Supervise a team of customer relationship liaisons who process orders and monitor ordering portals, supporting product-start budget objectives.
Use technology and tools to support revenue growth, exceptional customer service, and completion of portal orders within referral and company expectations.
Staff and lead a team that provides customer service through order processing and portal monitoring.
Monitor productivity through key performance indicators and implement corrective measures.
Support regional revenue growth objectives through timely and accurate order processing and fulfillment in accordance with company standards.
Promote staff compliance with applicable regulatory requirements.
Create an inspiring team atmosphere with open communication, set clear and attainable goals, motivate team members, and provide direction and candid feedback.
Provide a safe and healthful work environment.
Hire, coach, develop, and manage the performance of subordinate staff.
Retain customer relationship liaison personnel through onboarding, coaching, mentoring, and development.
Perform other duties as required.