CUS SVC REP

Fayetteville Public Works Commission • Fayetteville, NC

7d • $17 - $22 • Onsite

About The Position

This class is responsible for providing engaging customer service in a professional manner to ensure the highest degree of customer satisfaction; must be able to maintain composure at all times while addressing high call volume.

Requirements

• Working knowledge of safety rules/regulations/procedures, as appropriate
• Working knowledge of the services available, deposits, fees, and processes
• Working knowledge of the policies, procedures, and processes of the Public Works Commission in responding to customer’s requests/concerns
• Working knowledge/understanding of the various utility rates and schedules
• Ability to explain rules/regulations about applications and charges for utility services
• Ability to assist with in person training of new employees
• Ability to accurately complete and process records/reports/other documents to provide quick, accurate and efficient customer service
• Ability to communicate effectively orally and in writing
• Ability to deal with customers with tact and maintain control in sensitive and difficult situations
• Ability to develop and maintain effective working relationships with customers, the general public, and all levels of employees
• Graduation from high school or possession of an equivalency diploma
• A minimum of three (3) years office/business experience providing customer centricity
• Good working knowledge of Microsoft Office required

Responsibilities

• Receiving and processing routine customer inquiries, service orders and/or complaints about utility services
• Determining amount of deposit/fees required in accordance with established guidelines
• Establishing payment arrangements/plans
• Issuing letters of credit, duplicate bills, and/or other pertinent documents
• Promoting new customer programs to enhance the customer experience
• Referring customers with credit problems to utility assistance organizations
• Issuing reconnects relative to special payment circumstances
• Providing backup to cashiers when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED