Central Market, Curbside Manager, DFW

Central Market•Dallas, TX

1h•Onsite

About The Position

Central Market is a specialty grocery that started in Austin, TX in 1994, and has grown to 9 locations in Texas. What makes Central Market one of the freshest markets in the country? Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our nine stores is a market in the truest sense is a place to exchange goods, services, and ideas for those really into food. Become one of the first Department Managers in our Store eCommerce business! As an eStore Manager, you'll be responsible for the total operation of a Central Market eCommerce Curbside / Home Delivery department, including Customer and Partner relations, merchandising, and financial performance. You'll manage overall direction, coordination, and evaluation of the department. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners feel appreciated and respected? HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling? PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment while handling multiple, concurrent tasks? We are looking for: retail management experience; School of Retail Management (SORM) training excellent interpersonal and communication skills someone who's passionate about learning, communicating, and training

Requirements

of retail management experience
Experience in successful leadership
retail management experience
In-depth knowledge of fresh departments (Market, Produce, Seafood, Deli, Bakery, and seasonal merchandise transitions)
Knowledge of government regulations related to food safety
Understanding of product integrity
Proficiency in interviewing and communication
Proficiency in H-E-B guidelines and procedures
Excellent interpersonal and communication skills
Organization and planning skills
Computer skills, including basic browser troubleshooting, MS Office (Word, Excel), and H-E-B systems
Ability to manage multiple priorities and shift focus between tasks
Ability to handle stressful situations
Ability to delegate effectively
School of Retail Management (SORM) training, or equivalent experience

Responsibilities

Spends the majority of time using independent judgment in making employment-related and business decisions, or effectively recommending such decisions, including but not limited to, product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
Supervises, coaches, develops, and trains eCommerce team; builds relationships by fostering teamwork
Drives overall department productivity; manages individual Partner productivity; manages hours in the department with effective scheduling, based on demand needs; ensures appropriate staffing levels; adjusts as needed to meet UPPH budgets
Tracks / anticipates orders and Partners issues; researches / analyzes existing or potential process breakdowns; works with appropriate Partners to identify and solve problems
Communicates continuously with Store staff / management regarding daily shift events / concerns; communicates feedback and potential solutions regarding current process / opportunities, including technology, to Regional or Corporate Leadership; shares best practices with other eStores that benefit the department overall
Ensures eCommerce-related Standard Operating Procedures (SOPs) are executed (e.g., maximizing productivity, accurate order selection, on-time home deliveries, on-time curbside deliveries, store audits, safety inspections, etc.)
Reviews and approves all daily / weekly / monthly paperwork for eCommerce transactions relevant to Curbside (credit card reconciliation, overrides / refunds, EBT, etc.); reviews / maintains all retail control paperwork for eCommerce
Assures eCommerce pricing integrity; follows Shelf Edge SOPs and working with Corporate Business manager(s)
Accountable for all DSD products; manages all warehouse merchandise received related to eCommerce
Monitors and manages potential shrink
Responsible for communicating and executing Company initiatives at the Store level
Accurately forecasts holidays and competitive activity to maximize sales
Maintains facility in a creative and customer-friendly manner to maximize sales and gross profit potential
Reviews / analyzes financial Store reports to formulate strategies to grow the business
Develops sales growth plans that include improving customer experience and community outreach (grassroots marketing)
Works closely with eCommerce Business managers to maintain a complete and accurate in-store assortment and a competitive awareness of the business; conveys a competitive price image on our products
Ensures all federal, state, and H-E-B regulations and standards product freshness, food safety, and sanitation are met
Ensures facility and equipment are properly maintained, and in good repair to ensure product integrity and Partner safety
Ensures highest level of quality and presentation in products and services
Offers, teaches, and role models superior customer service
Develops a strong team that is passionate about an A+ Customer Experience, including hospitality, accuracy, efficiency, in-stocks / substitutions, and wait times
Listens / shows sensitivity to Partner and Customer concerns; handles issues professionally and effectively; uses Customer Recovery as appropriate
Monitors dashboard to expedite customer throughput
Provides base customer support for website issues and problem-solving for customer ordering issues when possible