Curbside / Express, NEW Dispensary North Las Vegas

Natural Medicine LLC•North Las Vegas, NV

1d•$15 - $16•Onsite

About The Position

The Curbside / Express Team Member is responsible for delivering fast, accurate, and professional service to all curbside and express pickup customers. This role focuses on efficient order fulfillment using Dutchie, proactive customer communication, and maintaining smooth order flow while adhering to company SOPs. Green Dispensary is a licensed cannabis retailer committed to providing safe, compliant, and high-quality products to our customers. We take pride in our customer service, regulatory compliance, and team-oriented culture.

Requirements

Must be 21 years of age or older
Ability to pass background check (as required by Nevada cannabis regulations)
Strong communication and customer service skills, especially over the phone
Excellent attention to detail and organizational abilities
Ability to multitask and work efficiently in a fast-paced environment
Basic computer proficiency and experience with POS systems preferred

Nice To Haves

Cannabis industry experience preferred, but not required

Responsibilities

Greet customers promptly upon arrival in designated curbside pickup areas
Verify identification and ensure all transactions meet Nevada compliance requirements
Fulfill curbside and express pickup orders accurately and efficiently through Dutchie POS
Always follow all company standard operating procedures (SOPs)
Conduct customer service calls to review orders, confirm accuracy, and create opportunities for add-ons
Confirm and communicate pickup time windows with customers to ensure smooth flow and minimal wait times
Communicate clearly with customers regarding order status, readiness, and any issues
Provide exceptional customer service, answer questions, and assist new customers with basic orientation when needed
Coordinate with dispensary staff to maintain efficient order flow and minimize delays
Maintain clean, organized curbside and express areas
Assist with start-of-day and end-of-day procedures, including system setup and workspace organization
Assist in preparing and organizing online, curbside, and pre-orders
Communicate with management regarding workflow improvements, SOP updates, and operational efficiency
Monitor order accuracy and report discrepancies or inventory concerns
Support team members and contribute to a positive, efficient work environment
Attend staff meetings and participate in ongoing training
Perform additional duties as assigned by management
Maintain up-to-date knowledge and compliance with METRC regulations and tracking procedures
Stay current with all required OSHA safety trainings
Maintain proficiency in Dutchie POS system for order processing and accuracy
Adhere to all state and local cannabis laws and company compliance protocols
Stay informed on company policies, product knowledge, and industry updates