Culinary Team Lead - Dollywood Theme Park - Full Time Seasonal
About The Position
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Culinary Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Culinary Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to assist in the successful and profitable operation of the unit or group of units assigned by identifying and implementing Culinary Services department and Dollywood goals and policies, through the supervision of employees to ensure the successful follow through of goals while providing our Guests with the highest quality in product with courteous, friendly, and efficient service in a neat, clean, and professional environment. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Requirements
- Must be at least 18 years of age
- A minimum of 1 year of Food Service experience
- A minimum of 6 months of supervisory experience
- Must be able to obtain ServSafe Manager Certification
- Must be proficient in Microsoft Word, Outlook and a working knowledge of Excel
- Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening
Nice To Haves
- Experience with scheduling and payroll/time keeping software preferred
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be willing to constantly improve
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced environment
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to make decisions
- Able to communicate effectively with Guests and Hosts using approved communication methods
- Sense of urgency
- Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must promote and support a team environment
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to carry out the execution of ingredient measurements, portion control, time and temperature tables, and compilation of food safety check sheets
- Able to use equipment such as, but not limited to, Point of Sale System, calculators, knives, fryers, grills, oven, brooms, mops, sinks, dough machine, wedgers, dollies, rolling racks, dish machines, steam tables, warmers, mixers, etc
- Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
- Must comply with all Health Department, ServSafe, and Dollywood Company regulations pertaining to safe food handling practices
Responsibilities
- Acts as quality assurance inspector, ensure food is high quality
- Enforces preparation/food handling standards which ensure designated portion control
- Completes and monitors Safety Critical Checklists daily
- Complies with health department and food service department policies
- Knows, understands, and enforces the use of the “Start Fresh” program when necessary
- Ensures all products are presented to guest in a visually appealing and appetizing manner
- Supervises inventory control, rotation, portion control, and waste control
- Reviews cost of sales analysis of all food products sold
- Achieves budgetary goals for food cost and labor expense
- Enforces/administers all Company and departmental policies regarding grooming, costuming, nametags, conduct, call-ins, etc.
- Conducts employee performance evaluations
- Organizes and develops a well-trained, efficient staff
- Analyzes usage of labor to ensure maximum productivity and efficiency and collaborate with the scheduling team to correlate labor hours and sales volume in proportion
- Monitors cash overages and shortage daily and in accordance with company guidelines, taking action if necessary
- Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security standards
- Ensures unit is organized and maintained in a sanitary manner; ensure proper cleaning schedules are followed
- Available/willing to work at different locations on park
- Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
- Suspends operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
