Culinary Supervisor -- Front of House

TerraBella Lake Norman • Mooresville, NC

4d • Onsite

About The Position

TerraBella Senior Living is seeking a Culinary Supervisor to join their team. This role involves overseeing the operations of the dining room and supervising dining services Team Members. The position requires a customer-focused attitude, managing traffic flow, and balancing serving responsibilities. The Culinary Supervisor will ensure visibility during meal times by seating and greeting residents, addressing concerns, and ensuring their needs are met. This role also involves preparing schedules, assigning tasks, training wait staff on operating procedures and menu knowledge, and ensuring efficient operation within budgeted guidelines. The supervisor will promote customer engagement, interact with residents to monitor satisfaction, and develop plans to address concerns. They will facilitate high-quality and safety practices in all Food & Beverage sanitation standards and service, maintain sanitation and control standards in the dining room and wait stations, and ensure cleanliness, hygiene, and health standards are maintained by the dining team. The role operates in compliance with State and federal government laws, monitors and evaluates food quality, provides leadership and communication with kitchen personnel, and monitors table service adequacy. Additionally, the supervisor will monitor and adjust resident accounts for meal and charge accuracy, ensure floor charts and tables are set up correctly, assist servers as needed, record and track daily sales transactions, assist with ordering in specific assigned areas, and maintain budgetary compliance. The position also involves maintaining the POS system and assisting the Director with timekeeping and payroll entries.

Requirements

• High school diploma or equivalent.
• Two (2) years’ experience in fine dining.
• Must be able to work a flexible schedule including nights and weekends.
• Excellent communication, organization and customer service skills.

Nice To Haves

• Dining Room Supervisory experience preferred.

Responsibilities

• Assist the Director of Culinary Services by overseeing the operations of the dining room, including the supervision and assistance of dining services’ Team Members.
• Maintain a customer focused attitude at all times, while managing traffic flow and balancing the serving responsibilities among the food servers.
• Ensure visibility during meal times by seating and greeting residents, addressing any concerns, and ensuring that their needs have been met.
• Prepare schedules and assigning tasks to wait staff, including assigning of tables and closing duties; Ensure uniform and personal appearances meets standards, customer service, and proper food handling techniques; Trains wait staff on all operating procedures and menu education.
• Ensures efficient operating within budgeted guidelines.
• Promotes customer engagement activities and interacts with residents during meal times to monitor resident satisfaction or concerns about food service and develops plans to address as appropriate.
• Facilitate highest quality and safety practices in all Food & Beverage sanitation standards and service to the residents in the dining room.
• Maintains sanitation and control standards in the dining room and wait stations.
• Ensures standards of cleanliness, hygiene, proper attire and health standards are maintained at all times by food service dining team.
• Operates in compliance with State and federal government laws.
• Monitors and evaluates food quality for presentation, temperature and serving portion size.
• Provides leadership and communicates with food kitchen personnel for adjustments and shares resident feedback.
• Monitors and evaluates table service adequacy for timing, etiquette and thoroughness; provides service hospitality training and adjustments as appropriate.
• Monitors and adjusts resident’s accounts for meal and charge accuracy.
• Ensures floor charts and tables are set up correctly.
• Assists servers as needed with table service.
• Records and tracks daily sales transactions.
• Assists with ordering in specific assigned areas (i.e. liquor) and maintaining budgetary compliance.
• Maintains POS system through communication with IT support.
• Assists Director with timekeeping procedures and practices, and payroll entries, as needed.

Benefits

• competitive pay
• medical, dental, vision, life, and disability insurance
• paid time off and holidays
• a 401(k) with employer match
• paid training and career growth opportunities
• wellness-related benefits
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED