Culinary Host

Hospitality Health ER•Longview, TX

16d•Onsite

About The Position

Hospitality Health ER is a freestanding emergency room committed to delivering exceptional medical care with a hospitality-first approach. We believe every patient deserves a comfortable, welcoming experience from the moment they arrive, and our team is dedicated to providing compassionate care with personalized attention. At Hospitality Health ER, we foster a collaborative, team-oriented culture where employees are empowered to support one another, exceed expectations, and make a meaningful impact every day. If you're passionate about serving others and want to be part of an organization that values excellence, compassion, and professional growth, we encourage you to apply. The Culinary Host is responsible for creating an exceptional dining experience for patients, guests, and staff by delivering outstanding customer service and ensuring meals are prepared, presented, and served in accordance with Hospitality Health ER's hospitality standards. This role contributes to a positive patient experience by maintaining a clean, organized environment while providing attentive, compassionate service.

Requirements

Must be at least 18 years of age.
Current Food Handler's Certificate required.
Knowledge of food preparation, food handling, sanitation, and food safety standards.
Basic computer proficiency and the ability to utilize point-of-sale or order entry systems.
Excellent communication and interpersonal skills.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Ability to work independently while contributing to a collaborative team environment.
Basic math, reading, and writing proficiency.
Demonstrated commitment to providing exceptional customer service and compassionate patient care.

Nice To Haves

Previous experience in hospitality, food service, healthcare, or customer service preferred.
Hotel Management or hospitality-related education is a plus.

Responsibilities

Deliver exceptional hospitality and customer service to patients, visitors, and staff.
Prepare patient trays and dining areas according to Hospitality Health ER service standards.
Accurately take, process, and deliver food and beverage orders in a timely manner.
Ensure patient satisfaction by checking in throughout meal service and responding promptly to requests.
Clear meal trays and maintain clean, organized patient dining and service areas.
Stock patient refrigerators, lobby refreshments, and hospitality stations.
Clean and sanitize dishes, glassware, utensils, equipment, and work areas in compliance with food safety and sanitation guidelines.
Monitor inventory levels and restock food, beverages, and supplies as needed.
Report equipment concerns, maintenance issues, or patient requests to leadership promptly.
Work collaboratively with clinical and support staff to ensure a seamless patient experience.
Minimize waste while maintaining appropriate inventory and supply levels.
Comply with all food safety, infection prevention, and workplace safety policies.
Perform other duties as assigned.