Culinary Director
About The Position
HHS is seeking a friendly, compassionate leader to oversee culinary services and support a healing environment by ensuring food quality, service, safety, and sanitation for patients. The Culinary Director leads a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective, productive, and committed to consistent quality service. The role includes managing team recruitment, training, and development; inspecting and assessing service; educating patients, families, and facility staff about nutritional needs; and coordinating food-service standards to support patient satisfaction and nourishment. The director addresses service issues, manages the patient ambassador program, collaborates with leadership, stays current on patient satisfaction trends, and participates in departmental meetings, quality programs, and patient-experience initiatives. HHS is a private, family-owned company founded in 1975 that provides housekeeping, food, and facility management services to nearly 1,000 customers across six industries. The company encourages internal growth and supports a diverse and inclusive workplace.
Requirements
- Experience managing a team and working in customer service.
- Computer experience with word processing, spreadsheets, and various software.
- Must be willing to relocate for promotion opportunities.
- Must have or be willing to obtain a valid Serve Safe certification or equivalent.
- Ability to interact with individuals of all backgrounds.
- Effective written, spoken, and non-verbal communication skills.
- Service-oriented mentality focused on exceeding expectations.
- Ability to maintain a positive and professional demeanor.
- Self-motivation and ability to prioritize projects and needs effectively.
- Willingness to support others as needed to achieve outcomes.
- Demonstrate integrity, respect, and discretion in business dealings.
- Attention to detail and ability to manage tasks in a fast-paced environment.
Nice To Haves
- Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred.
- Working knowledge of Press Ganey/NRC Picker.
Responsibilities
- Provide leadership that fosters team morale, passion, quality, respect, and a supportive team environment.
- Lead and manage team member recruiting, training, and development.
- Conduct daily inspections, patient rounding, assessments, coaching, and counseling of team members.
- Educate patients, families, nursing staff, food-service staff, and other facility staff on nutritional needs.
- Coordinate and evaluate food-service standards to support patient satisfaction and nourishment.
- Address service issues and provide excellent customer service to resolve them.
- Implement, manage, and maintain the patient ambassador program to deliver high-quality service.
- Collaborate with department, facility, and company leadership to achieve goals.
- Stay informed about patient satisfaction updates and current trends.
- Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
- Participate in patient-experience workshops and projects led by the organization.
Benefits
- Paid time off (vacation and sick).
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Employee Assistance Program (EAP).
- Career development and ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
