Culinary Concierge

Evermore Orlando Resort • Lake Buena Vista, FL

1d • Onsite

About The Position

Evermore Orlando Resort is redefining the Orlando vacation experience, offering a unique blend of spacious vacation homes, flats, and villas alongside a luxurious hotel. The resort spans 1,100 acres and is located near Walt Disney World. Evermore aims to provide guests with the comforts of home rentals combined with world-class resort amenities. It features an 8-acre lagoon with a sandy beach, beach bars, a food hall, rooftop dining, Jack Nicklaus golf courses, water sports, a family water slide, and various recreational activities like pickleball and bocce ball. The resort seeks enthusiastic individuals to join their team and help create exceptional guest experiences.

Requirements

• Valid Driver’s License with an acceptable driving record.
• 2 years of experience in a similar role, hospitality and catering experience preferred.
• Knowledge of food and wine pairings.
• Ability to adapt to and multi-task in a fast-paced environment and handle guest requests with grace and professionalism.
• Food, alcohol, and safety certifications under FL requirements.
• Strong written and verbal communication skills.
• Proven organizational and time management skills.
• Strong punctuality and dependability.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational and problem-solving skills.
• Capable of performing the role in a busy work environment.
• Proficient in reading safety procedures and operating guidelines.
• Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).

Nice To Haves

• hospitality and catering experience

Responsibilities

• Display proper telephone and digital greetings etiquette.
• Act as a knowledgeable resource for menu items, ingredients, preparation methods, and beverage pairings.
• Maintain comprehensive understanding of the menus, including seasonal offerings and specials.
• Proactively engage with guests to understand their dining preferences, allergies, dietary restrictions, and special occasions.
• Collaborate with the culinary team to accommodate special requests, create custom dishes, or modify menu items to meet individual guest needs.
• Coordinate Chef Experiences and Bartender Experiences.
• Engage with Delivery Drivers and kitchen staff to ensure seamless execution and delivery of orders.
• Verify accuracy of deliveries by matching orders with invoices or delivery manifests.
• Provide excellent guest service during deliveries, including friendly interaction and timely responses to inquiries.
• Handle guest concerns or questions professionally and promptly or escalate them to the Delivery Manager as needed.
• Organize accurate delivery logs, including delivery times, order information, and any issues encountered during deliveries.
• Ensure all required paperwork, such as delivery receipts, is completed accurately and promptly and kept organized.
• Comply with all company policies and procedures, including dress code and vehicle use policies.

Benefits

• FREE Life Insurance
• FREE Short-Term Disability
• FREE Long-Term Disability
• affordable health benefits, including Medical, Dental, and Vision coverage for your dependents
• 401K with employer match
• robust paid time off policy
• parental and grandparent leave
• family and pet bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees