Culinary Attendant-EDR

Seneca Gaming Corporation•Salamanca, NY

2d•Onsite

About The Position

The Culinary Attendant, EDR maintains food stations in the employee dining room (EDR), ensuring products are fresh and stocked at levels set by the sous chef on duty. The role also includes setting up, breaking down, and replenishing food and beverage stations. The attendant is expected to be polite, knowledgeable, neatly groomed, patient, and understanding when interacting with employees, and to keep the work area clean and organized. This is an entry-level position. Duties are performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The attendant provides friendly and courteous food and beverage service to casino associates, maintains knowledge of the menu and daily specials, prepares food safely, and upholds quality and food-temperature standards. The role requires completing records and HACCAP forms, maintaining clean stations and equipment, following food and beverage policies and liquor laws, and providing professional customer service. The attendant must also comply with information security policies, attend meetings and required training, and meet attendance and company policy requirements. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud and can be loud on the casino floor. Work may involve exposure to extreme temperatures, dirt, dust, fumes, smoke, and noise; smoking is permitted in the work environment. The role requires standing, walking, and moving for extended periods, moderate physical activity, handling objects weighing up to 50 pounds, and following basic safety precautions. The starting rate is $16.00; compensation is negotiable based on experience and education.

Requirements

Must be at least 18 years old upon employment.
Experience is not required; the position is entry-level.
Must have good communication skills, including the ability to read, write, and speak effectively with employees and customers.
Must understand and comply with policies and procedures, daily memos, chemical labels, and other instructions.
Must be able to stand, walk, and move freely for extended periods.
Must be able to perform moderate physical activity and handle objects weighing up to 50 pounds.
Must follow basic safety precautions when working around some physical risks.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience preferred.

Responsibilities

Provide prompt, friendly, courteous, and efficient food and beverage service to casino associates and other patrons.
Arrive on time, well-groomed, in full uniform, with name tag visible and uniform clean.
Support the philosophy and goals of the EDR.
Perform duties assigned by the manager or shift manager and assist other employees as required.
Serve associates according to established quality standards, answer questions, and exceed guest expectations.
Work in a designated area and remain attentive to guests.
Relay guest complaints and compliments to the manager or supervisor on duty.
Follow food and beverage policies, procedures, and liquor laws.
Maintain full knowledge of the menu and daily specials.
Keep work areas, utensils, equipment, and stations clean and organized; keep stations free of debris.
Complete production sheets and other required records.
Prepare food safely according to company standards and policies, and maintain high food-quality standards.
Maintain proper food temperatures and complete HACCAP forms according to government regulations.
Work harmoniously with others in a strenuous environment and greet guests when making eye contact.
Complete assigned opening and closing side work and check with a manager or shift manager before leaving.
Maintain current understanding of information security guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with related policies and procedures.
Communicate pleasantly, professionally, and in a friendly manner, maintaining a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of beginning employment.
Attend necessary meetings.