CUCM Engineer

Booz Allen Hamilton•San Diego, CA

6d•$77,500 - $176,000

About The Position

Reliable, secure communications are essential to mission success, but how can an organization ensure its voice, video, and collaboration infrastructure will support both current operations and evolving mission requirements? Designing, integrating, and sustaining enterprise collaboration solutions requires a combination of technical expertise and careful planning. That's why we need you, a Unified Communications Engineer who can develop, deploy, and support the collaboration capabilities the Navy depends on. As a Cisco Unified Communications Engineer on our team, you'll use your expertise in Cisco Unified Communications Manager (CUCM), Voice over IP (VoIP), Session Initiation Protocol (SIP), voice gateways, dial plans, Cisco Meeting Server (CMS), and collaboration applications such as Cisco Jabber, Webex, and Microsoft Teams to support mission-critical communications. You will configure, integrate, and troubleshoot Cisco voice, video, and conferencing solutions while ensuring secure, reliable, and highly available collaboration services. You'll apply your knowledge of Cisco collaboration technologies, voice and video endpoints, conferencing platforms, enterprise networking, virtualization, and IP communications to help deploy and sustain secure collaboration capabilities across classified environments. Working alongside a team of technical experts, you'll solve complex interoperability and operational challenges while supporting the modernization of Navy communications systems. Your knowledge of Cisco collaboration technologies, enterprise networking, emerging communications platforms, and industry best practices will help optimize mission operations and improve user collaboration. Using your experience with voice, video, and collaboration technologies, you'll serve as a trusted technical advisor supporting mission-critical programs while helping the Department of Defense deploy next-generation communications capabilities. Grow your career with us as we help modernize and secure the Navy's enterprise collaboration environment.

Requirements

5+ years of experience engineering, administering, and troubleshooting Cisco Unified Communications Manager (CUCM) in an enterprise environment
5+ years of experience implementing, configuring, and supporting VoIP or IP telephony solutions, including SIP, SCCP, dial plans, and voice gateways
3+ years of experience deploying and administering Cisco collaboration applications, including Cisco Jabber, Webex, Microsoft Teams, or Cisco IM and Presence
3+ years of experience configuring, deploying, and supporting Cisco voice and video endpoints, including IP phones and Video Teleconferencing (VTC) systems
Experience administering enterprise conferencing platforms such as Cisco Meeting Server (CMS)
Experience troubleshooting voice, video, and collaboration issues using SIP, RTP, QoS, and call trace analysis
TS/SCI clearance
HS diploma or GED
DoD 8140 Cybersecurity Certification such as CompTIA Security+ CE Certification

Nice To Haves

3+ years of experience with enterprise network engineering, including routing, switching, VLANs, and QoS
Experience administering Cisco Unity Connection voicemail services
Experience with Cisco Expressway, Cisco Unified Border Element (CUBE), or Session Border Controllers (SBCs)
Experience with VMware vSphere, ESXi, or other virtualized collaboration environments
Experience deploying and managing virtual appliances
Experience supporting classified Department of Defense collaboration environments
Bachelor's degree
Current Cisco Certified Specialist - Collaboration Core (CLCOR), CCNP Collaboration, or CCIE Collaboration Certification

Responsibilities

Configure, integrate, and troubleshoot Cisco voice, video, and conferencing solutions while ensuring secure, reliable, and highly available collaboration services.
Deploy and sustain secure collaboration capabilities across classified environments.
Solve complex interoperability and operational challenges while supporting the modernization of Navy communications systems.
Optimize mission operations and improve user collaboration.
Serve as a trusted technical advisor supporting mission-critical programs.
Help the Department of Defense deploy next-generation communications capabilities.
Modernize and secure the Navy's enterprise collaboration environment.