CTO Operations Lead

Cloudflare•San Francisco, CA

18h•Hybrid

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin About the Department The Office of the CTO is the strategic engine for Cloudflare’s technology vision. We look beyond the horizon to identify emerging trends, drive technical innovation, and ensure our engineering culture remains principled and curious. We operate at the intersection of deep technical strategy and high-level business execution.

Requirements

Demonstrated experience in technical program management, business operations, or a chief of staff-style role. You are comfortable managing complex timelines and multiple stakeholders.
Exceptional written and verbal communication skills. You can distill complex information into clear executive briefings and have experience creating high-quality presentation materials.
Experience managing operational data, including budgets, resource planning, or headcount allocation. You are comfortable using data to inform decision-making.
High level of integrity and discretion in handling sensitive and confidential information. You possess the professional maturity to represent the Office of the CTO internally and externally.
You thrive in fast-paced environments where priorities can shift. You approach challenges with a solution-oriented mindset and are capable of working autonomously.

Responsibilities

Drive Operational Excellence: Orchestrate the rhythm of the business for the CTO department. This includes ensuring the department remains compliant with all training and regulatory obligations.
Strategic Briefing & Preparation: Research and synthesize context for the CTO ahead of external engagements and key customer calls. You will ensure the CTO is equipped with actionable insights, background data, and strategic talking points to maximize the impact of every interaction.
Actionable Follow-Through: Attend high-priority internal and external calls to capture critical context. You will own the lifecycle of action items, driving accountability across teams and ensuring that decisions made in meetings translate into tangible results.
Narrative Construction: Partner with the CTO to craft compelling presentations and written materials for internal all-hands, board meetings, and external keynotes. You will help translate complex technical concepts into clear, impactful narratives.
Project Leadership: Lead special projects and initiatives within the Office of the CTO, often navigating ambiguity to define scope, stakeholders, and success metrics.

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave