PSS - CT/MRI - FULL TIME

WATSON CLINIC LLP•Lakeland, FL

26d•Onsite

About The Position

This position is responsible for verifying patient demographics, arriving patients in a timely manner, obtaining and updating emergency contact information, and providing appropriate questionnaires. The role also involves monitoring the lobby to ensure patients are not waiting excessively and notifying them of wait times. Additionally, the position requires obtaining and verifying current insurance information, following specific policies for scheduling and collections, and communicating with the department to ensure appropriate referrals are attached to appointments. The technologist will also schedule and cancel appointments accurately, handle incoming calls, and reschedule bumped patients. A key part of the role includes reviewing exam screening forms, preparing patients for examinations, and administering and timing oral contrast per protocol.

Requirements

High school graduate or GED.
Must possess and demonstrate excellent communication skills.
Must be able to work independently with minimum supervision with an ability to exercise judgment and discretion.
Must have basic knowledge of Windows-based computer applications.
Must have accurate keyboard skills.
Basic medical terminology & understanding of medical terms.

Nice To Haves

Prefer one-year billing experience within medical or insurance environment.

Responsibilities

Verify demographics to avoid duplicate patients.
Arrive patients in a timely manner obtaining and updating emergency contact information to include guarantor, addresses (i.e., seasonal, parents, etc.).
Provides appropriate questionnaires to patients.
Monitors lobby to ensure patients are not waiting excessive amounts of time.
Notifies patients of wait times.
Obtains and/or verifies current insurance information when scheduling and arriving appointments.
Follows IDX Alert policy prior to scheduling appointment.
Follows PFS collection comments.
Verifies payment sources accurately entered into IDX with appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal).
Communicates with department MCR to verify appropriate referrals are entered and attached to appointment in a timely manner.
Schedules and cancels appointments accurately following protocol.
Proportionately handles incoming calls.
Reschedules bumped patients in a timely manner.
Reviews exam screening forms.
Prepares patients appropriately for the examination.
Administers & times Oral contrast per protocol.