CST RM Associate

RBC•Toronto, ON

4d•Onsite

About The Position

Member of the Client Success Team (CST) working on cross-product onboarding with a primary focus on Canada and the US as well as support of other regions as required. Member of a global CST responsible for the onboarding of clients primarily focused on onboarding requests from Canada into all RBC locations. Manage client lifecycle projects across the regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure smooth and efficient experience for the client and Sales. Facilitation and reporting of the onboarding progress to business stakeholders, providing transparency and improved client service. Escalating as required. Proactively identify operational risk/control deficiencies, risk loss events in the business accordingly Keep desktop procedures up to date and refreshed as process changes are made and reviewed on a minimum of annual basis. Ensure compliance with Firm Policies applicable to activities e.g. Global client onboarding procedures, KYC/AML etc. Other business support as directed by reporting manager (e.g. strategic or regulatory initiatives, projects, documentation of policy/procedures and reporting/metrics) Proactively identify opportunities to enhance, streamline and automate processes. Strong knowledge of derivative products. Strong client communication skills required for this client relationship management role.

Requirements

2+ years onboarding experience preferred or experience in a related operations role
Basic Understanding of Capital Markets – FX, Cash and Equity Derivatives, Fixed Income, Futures, Commodities and Rates Derivatives
Proficient in Microsoft Office tools, with advanced Excel skills (macros, look-ups etc) and PowerPoint skills
Some experience working on change projects and, open change mindset
Bachelor’s degree or equivalent

Nice To Haves

Proactive, team player, self-motivated with strong organizational and time management skills (must be able to prioritize and re-prioritize tasks to meet the fast paced demands of the trading environment)
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.
The trading floor environment can be a high stress environment that requires quick turnaround, decision making and constant communication.
Working with the trading floor staff requires meticulous attention to detail and the ability to “think outside the box” often in a high intensity environment.

Responsibilities

Manage client lifecycle projects across the regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure smooth and efficient experience for the client and Sales.
Facilitation and reporting of the onboarding progress to business stakeholders, providing transparency and improved client service.
Escalate as required.
Proactively identify operational risk/control deficiencies, risk loss events in the business accordingly.
Keep desktop procedures up to date and refreshed as process changes are made and reviewed on a minimum of annual basis.
Ensure compliance with Firm Policies applicable to activities e.g. Global client onboarding procedures, KYC/AML etc.
Provide other business support as directed by reporting manager (e.g. strategic or regulatory initiatives, projects, documentation of policy/procedures and reporting/metrics).
Proactively identify opportunities to enhance, streamline and automate processes.