CSSC Back Office Engineer
About The Position
Are you passionate about solving complex technical challenges while delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new CSSC Application Engineer, you will be providing expert-level technical support and application engineering to customers across multiple channels, helping them find optimal pumping solutions while mentoring and supporting the CSSC Back Office team. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging. What you will be doing As a key part of the CSSC Back Office team, you'll create impact by delivering tailored technical solutions that ensure optimal pump system performance and strengthen lasting customer relationships.
Requirements
- Bachelor's degree in Engineering or equivalent, with 3+ years of relevant work experience
- Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories
- Previous customer service experience with strong written and verbal English communication skills
- Proficiency in ERP systems (SAP CRM/SD preferred) and MS Office applications including Excel, Word, and Teams
- Ability to work in a hybrid schedule based out of the Brookshire, TX facility.
- Qualified candidate must have the authorization to work in the USA without support.
Nice To Haves
- Application engineering experience specifically in the pump industry
- Experience with product sizing software and handling technical specifications per industry standards
- Proven ability to anticipate customer needs and proactively deliver solutions
Responsibilities
- Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels
- Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations
- Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments
- Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction
- Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships
- Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability
Benefits
- flexible hours
- home working opportunities
- parental support
- Annual bonuses
- health insurance
- strong focus on well-being activities
- Three days' additional paid leave for volunteering in your community
- Access to on-demand training and learning sessions
- carefully structured programmes to pursue personal and professional development opportunities
- paid time off
- paid holidays
- merit increases
- bonuses
- employee stock purchase programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
