CSS Digital Print Operations Manager

Alight•Libertyville, IL

1d•Onsite

About The Position

This role leads day-to-day production execution at our Libertyville, IL print and fulfillment site. This is a hands-on people leader role with an added technical focus. This role serves as the site’s Print Subject Matter Expert for digital print and finishing. You’ll help the team deliver on-time, high-quality output by setting clear standards, removing operational blockers, and leading structured troubleshooting across printing and finishing systems.

Requirements

Able to work on-site in Libertyville, IL in a production environment where priorities can shift.
7+ years of leadership experience in print, production, fulfillment, warehouse, or manufacturing operations (or equivalent).
5+ years of hands-on experience in digital print production and finishing/bindery operations.
Demonstrate ability to improve quality, reduce waste/rework, and increase throughput.
Understand digital print and finishing operations and industry practices, with the ability to translate that knowledge into safe, repeatable production standards.
Coach and communication skills with the ability to build capability across shifts.
Comfort with operational data and reporting (Excel/Microsoft Office); able to investigate variances and drive action.
Possess experience with Canon continuous-feed/roll-fed inkjet, Xerox/Konica cut-sheet toner, and/or Standard Horizon/Baum/MBO finishing equipment; Lean/Six Sigma and/or OEM certifications.
Possess schedule flexibility based on business needs; during peak periods, extended schedules (including consecutive days) may be necessary to meet client deadlines.
Able to spend frequent time on the production floor and adherence to all site safety and PPE requirements.

Responsibilities

Leading a team and the daily operating rhythm for digital print and finishing, with accountability for service, quality, and continuous improvement.
Overseeing daily digital print and finishing operations (print production and bindery/finishing) to consistently meet SLAs with exceptional quality and accuracy.
Setting clear goals, track results, and continuously improve throughput, cost, and service performance.
Planning labor, balance workloads, and remove blockers so teams can execute safely and efficiently across shifts.
Troubleshooting production, equipment, and workflow issues; leading root-cause analysis and implement lasting fixes.
Owning standardized work for digital print and finishing (SOPs, setup sheets, job aids, checklists). Additionally, ensuring that all standards are trained, followed, and kept current.
Leading escalation for complex print/finishing defects and recurring downtime; coordinate with maintenance and OEM/vendor technicians and validate corrective actions.
Partnering with other departments to ensure jobs are manufacturable, routed correctly, and built to measurable acceptance criteria (materials, finishing requirements, and workflow steps).
Providing comprehensive training and coaching for operators and team leads, ensuring the development and consistent implementation of standardized procedures and practices .
Maintaining awareness of digital print and finishing best practices and emerging capabilities; recommend practical improvements aligned to site needs.