CSS Coordinator

CCI Ottawa•Ottawa, ON

9d•CA$35 - CA$39•Onsite

About The Position

The Client Support Services (CSS) Coordinator provides intensive case management services to meet the complex settlement needs of Government-Assisted Refugees (GARs). Under the direction of the Program Manager, the CSS Coordinator supports the development and delivery of the CSS program and the supervision of CSS staff. This position reports to the Program Manager and is a full-time, indeterminate role with an hourly rate of $34.68 - $38.77. The application deadline is June 23, 2026, at 5:00 pm. The position is open to internal/external candidates and located at 219 Argyle Avenue.

Requirements

Post-secondary education in a Human Services field, or equivalent combination of education and experience
Cross-cultural competence and ability to function in a multidisciplinary, culturally diverse workplace
Excellent organizational skills and the ability to set priorities and meet deadlines
Ability to deal with complex issues and confidential material and matters
Experience in working with clients with high needs
Excellent interpersonal skills, along with negotiation, mediation and conflict resolution skills
Ability to communicate effectively, verbally and in writing
Fluency in oral and written English is required.
Ability to perform duties independently or with minimal supervision
Ability to facilitate workshops and presentations with clients and community services
Understanding of budgeting and ability to meet reporting requirements
Availability to work a flexible schedule including occasional evenings and weekends
Proficiency with computer technology, including Microsoft Office 365, as well as the Salesforce database system

Nice To Haves

Fluency in French is a strong asset

Responsibilities

Coordinate quality services by planning, implementing and evaluating program activities
Support the implementation of program activities in alignment with IRCC’s case management framework, ensuring services are delivered consistently, ethically, and in accordance with established guidelines.
Support with the onboarding, training and supervision of CSS staff, interpreters, students & volunteers
Support and coach Caseworkers, including in times of client crisis situations
Liaise and build collaborative relationships with community service providers to strengthen coordination and promote understanding of GAR needs
Develop and maintain partnerships and outreach strategies, including educational materials and initiatives, to address service gaps and respond to evolving client needs
Ensure seamless, coordinated services between RAP-CSS-ISS and other CCI services
Collect and analyze statistical data and provide activity reports as required
Create program material and procedures to facilitate everyday operations and ensure that all office systems in place are running smoothly
Ensure that clients are served in the language of their choice
Promote the vision, mission and activities of CCI
Assist with activities and events that contribute to the positive image of CCI
Participate in and contribute to the CSS National Coordination program, as well as in a variety of community-based networks, coalitions and committees
Support the development of new program areas
Work collaboratively with volunteers, interpreters, students and staff to ensure efficient and effective management of CCI events and activities
May occasionally be required to perform duties not set forth in the job description