CSR

Community Veterinary Partners•Harrisburg, PA

11d•$15 - $16

About The Position

CSR team members are the Animal hospital of Dauphin County’s first impression for all public interactions. Each member of the CSR team takes ownership of the positive experiences of all clients, visitors, and their pets. Additionally, CSR team members play a crucial role in facilitating effective communication within the hospital team as well as between the hospital team and the public. CSR team members also contribute to the overall success of the hospital by accurately processing financial transactions by maintaining, organizing, and processing hospital client documents and inventory.

Requirements

First impression for all public interactions
Takes ownership of positive experiences of all clients, visitors, and their pets
Facilitates effective communication within the hospital team and between the hospital team and the public
Accurately processes financial transactions
Maintains, organizes, and processes hospital client documents and inventory
Professional and welcoming greetings and assistance
Addresses client inquiries and requests in a timely and consistent manner
Provides accurate cost estimates for services with thorough descriptions
Receives critical feedback and communicates it through appropriate channels
Maintains awareness of client status from initial contact through conclusion of service
Effectively communicates pertinent information to appropriate staff and clients
Effectively schedules appointments within established parameters
Records thorough and accurate information in client records, patient medical records, communication requests, and appointment notes
Processes client requests for prescription medications, foods, and medical documentation
Accurately processes financial transactions through practice management software and point of sale systems
Reconciles financial information as required
Completes end of day/month procedures
Ensures emergency answering service is functioning properly
Communicates referral to Emergency Hospitals to the emergency answering service
Educates and provides information on the hospital wellness program
Completes wellness plan enrollment process

Responsibilities

Offer professional and welcoming greetings and assistance to all members of the public in person, over the phone, and through electronic communication
Appropriately address client inquiries and requests in a timely and consistent manner; Provide inquiring callers with accurate cost estimates for services to include thorough descriptions of the services performed
Respectfully and proactively receive critical feedback and communicate it through the appropriate channels
From initial contact through conclusion of service, maintain awareness of each visiting or calling client’s status and effectively communicate all pertinent information (i.e. check ins, special needs/requests, delays, or change in status) with the appropriate staff and the client
Effectively schedule appointments within parameters established by the hospital Leadership Team
Record thorough and accurate information in client records, patient medical records, communication requests to medical staff, and appointment notes
Receive and effectively process client requests for prescription medications, foods, and medical documentation (i.e. vaccination certificates, diagnostic reports, and patient histories)
Accurately process financial transactions through both the practice management software and point of sale systems; Reconcile financial information as required throughout each shift
Complete end of day/month procedures through the practice management software program as necessary
Ensure emergency answering service is functioning properly at the conclusion of each business day and communicate on referral to Emergency Hospitals to the emergency answering service
Educate and provide information on the hospital wellness program; Complete the wellness plan enrollment process in full