CSR (4763)

LONGVIEW BANK•Savoy, IL

21d•Onsite

About The Position

The CSR I provides front-line customer service and supports daily branch operations by processing transactions, assisting with account servicing, and resolving routine customer inquiries. This role ensures accuracy, compliance, and a positive customer experience while supporting team members and maintaining strong operational controls.

Requirements

High school diploma or equivalent required
1+ year of customer service, cash handling, or banking experience preferred
Strong communication and interpersonal skills with a customer-focused approach
Attention to detail and accuracy in transaction processing and recordkeeping
Ability to multitask and work efficiently in a fast-paced environment
Basic proficiency with computer systems and ability to learn banking software
Demonstrated integrity and ability to handle confidential information responsibly

Responsibilities

Deliver prompt, professional customer service by handling in-person and phone inquiries, identifying needs, and providing accurate information or referrals
Process routine financial transactions, including deposits, withdrawals, transfers, loan payments, cashier’s checks, and night deposits with a high degree of accuracy
Perform account servicing activities such as basic account opening/closing, maintenance requests, and digital banking support (e.g., password resets, bill pay assistance)
Maintain cash controls by balancing teller drawers, processing vault transactions, monitoring cash limits, and identifying counterfeit currency
Support branch operations by processing mail transactions, completing logs and reports (e.g., CTRs, cashier’s checks), and assisting with wire preparation and document processing
Assist with ATM and safe deposit box operations, including balancing, replenishment, customer access, and basic maintenance coordination
Educate customers on bank products and services and identify opportunities to refer or cross-sell appropriate solutions
Support team effectiveness by assisting with training or answering questions for less experienced staff
Ensure compliance with all bank policies, procedures, and regulatory requirements, including BSA/AML, and report suspicious activity
Complete training required by management
Perform additional duties as assigned to support branch operations