CSR Manager

Classet • Houston, TX

14h • Onsite

About The Position

Ace Handyman Services is seeking a results-driven CSR Manager to serve as the operational heartbeat of our Houston office. In this role, you’ll act as the face and voice of the company while balancing customer service excellence, sales coordination, scheduling, and office operations. This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in creating outstanding customer experiences while supporting field teams and driving business growth.

Requirements

• 5+ years of experience in administrative, customer service, or sales roles
• Strong experience handling high-volume inbound and outbound phone communication
• Proven ability to convert inquiries into appointments or sales
• Excellent organizational and multitasking skills
• Technical aptitude and ability to learn scheduling/dispatching software quickly
• High school diploma or GED
• Must reside within 15 miles of the Hobby Airport area in Houston, TX

Nice To Haves

• Experience in home services, trades, or field service industries
• Basic understanding of sales and marketing principles
• Advanced typing and data entry skills

Responsibilities

• Manage inbound leads and outbound follow-up communications
• Convert customer inquiries into booked appointments and sales opportunities
• Coordinate schedules and dispatching for craftsmen and field staff
• Maintain accurate documentation, scheduling, and customer records
• Provide professional, solution-oriented customer support
• Ensure smooth communication between customers and field teams
• Help improve sales conversion rates and office workflows
• Identify opportunities to optimize scheduling and dispatch efficiency
• Support operational growth and overall business performance
• Contribute to a collaborative and customer-focused office culture

Benefits

• Starting pay at $20/hour
• Weekly commission bonus opportunities
• Career advancement and leadership growth opportunities
• Regular performance and pay reviews
• Flexible scheduling options
• Vacation time
• Supportive and collaborative work environment
• Stability of a national brand with the culture of a locally owned business

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED